112.What kind of service can you offer for VlP FlT tourists during sightseeing?（重点散客游览服务要点有哪些？）

★Tour guides should communicate with tourists in advance, giving suggestions on arrangements. Let tourists make the fi nal decision.

★Conduct the tour at a moderate speed.

★Interaction is important. In addition to the necessary introduction, tour guides may conduct the tour in the form of dialogue or discussion.

★Answer questions timely and satisfy their reasonable requests if possible.

★Conduct the tour according to the contract. Do not compress or extend the agreed time.

☆对于游览路线，导游要积极与游客沟通，给出建议，由游客决定。

☆控制好速度，劳逸结合。

☆讲解时注意互动，除了必要的介绍外，可采用对话或讨论的形式进行讲解。

☆对于游客的问题和合理诉求，尽量现场回答或满足。

☆控制游览时间，不可随意压缩或延长约定时间。