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英语导游服务能力问与答
1.5.1.8 111.What are you supposed to do before you say goo...
111.What are you supposed to do before you say good-bye to tourists and leave the hotel?(在酒店离开散客前,导游还应做哪些事情?)

★Double check the departure time and place.

★Get an up-to-date rooming list from the front desk.

★Leave behind your mobile phone number for further contact.

★Tell tourists that you will inform them the day before departure about luggage collection, the meeting point and departure time.

★If you are not the same guide who will send tourists off, provide the next guide with all the necessary information of the tourists through office. Let the tourists know whom to expect and how to contact him/her.

☆核对游客离开本站时的时间和交通港。

☆向总台索要游客房单。

☆留下自己的联系方式,如手机号码。

☆告知游客离开本站前一天晚上,你会联系他们,商定次日行李运送方式、集合地点和接客时间。

☆若不是你送客,应及时把游客的一切信息通过办公室转告下一位陪同。告诉游客下一位陪同的联系方式。