103.What issues are included in the follow-up stage?（全陪在后续阶段应完成哪些工作？）

★Handle the issues unsettled.

★Fill in the “the national guide’s logbook”.

★Settle the account within the time required.

★Report to the office orally problems and emergencies happened during the tour.

★Submit reports on important issues.

☆处理旅游团遗留问题。

☆填写《全陪日志》。

☆在规定时间去财务部门结清账目。

☆以口头形式汇报在旅游过程中发生的问题。

☆重大问题写出书面报告。

Related words and phrases

carrying capacity　承载能力

corporate image　公司形象

itinerary/schedule　团队行程

program　日程安排

identifying cardboard/sign board　标志牌

loudspeaker　喇叭

tour guide qualification certificate　导游资格证

guiding license/tour guide certificate　导游证

window seat　靠窗户的座位

aisle seat　靠过道的座位

economy (1-star)　一星级（酒店）

some comfort (2-star)　二星级（酒店）

average comfort (3-star)　三星级（酒店）

high comfort (4-star)　四星级（酒店）

luxury (5-star)　五星级（酒店）

Questions for discussion

1. What should the national guide do if 3 reserved double rooms are not available, instead, tourists are given 2 triple rooms，but they fi nd this unacceptable?

2. What will you do if a tourist complains to you that the local guide is rather rude when the tourist refuse to buy things in the designated shop?