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英语导游服务能力问与答
1.4.2.8 102.What service should a national guide provide w...
102.What service should a national guide provide when seeing the group off at the airport?(在机场送别、协助旅游团离境/离开过程中,全陪应提供怎样的服务?)

★Arrive at the airport at least 3 hours in advance for the inbound tour group (2 hours in advance for the domestic group).

★Remind tourists to take good care of luggage and remind tourists not to put passports (ID Cards for domestic tourists) in checked luggage.

★If inbound tourists buy something special such as cultural relics or Chinese medicine, tell them to carry the invoices and other documents with them.

★Tell the tour leader and tourists how to go through certain formalities.

★Bid farewell to tourists.

☆出境旅游团至少提前3小时到达机场(国内航班提前两小时)。

☆敦促游客带好行李物品,提醒游客出境时带好护照(国内游客带好身份证),切勿把护照(身份证)放入托运行李。

☆如购买文物或贵重药材等特殊商品,提醒游客将发票等有关证明准备好。

☆向领队与游客介绍办理出境手续的有关规定。

☆再次向游客道别。