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英语导游服务能力问与答
1.4.1.25 093.What service should the tour leader provide wh...
093.What service should the tour leader provide when the group arrives at the Chinese airport?(归国入境阶段,领队应提供哪些服务?)

★Go through formalities at the quarantine counter. The tour leader should lead tourists to the designated counter and submit the relevant card completed on the return fl ight. If everything goes well, the inspection and quarantine can be passed.

★Go through border Inspection. The tour leader should lead tourists to the border check counter, and hand passports and boarding passes to the border inspectors one by one. After getting the stamp at the inspection counter, tourists can enter China.

★Get checked luggage. Before leading tourists to the luggage carousel, make sure tourists have got their luggage tickets. Tourists should claim their own luggage and go through inspection. If some tourists fail to get their luggage, the leader should assist them handling the issue.

★Go through customs inspection. The team leader should be familiar with the restrictions imposed by the Chinese Customs on the entry of items and inform tourists in advance. If a tourist needs to declare an item, a customs declaration form should be completed in advance. If there is nothing to declare, just skip this stage. When a tourist who has declared something for personal use when he leaves China, he is required to show his declaration form when he returns to China.

☆接受检验检疫。领队带领游客至柜台前,递交在返程飞机上填好的表格;如无意外,即可通过检验检疫。

☆接受入境边防检查。领队带领游客在边检柜台前排队,并逐一将护照和登机牌等交边检人员查验,经其核准后在护照上加盖入境验讫章,并将护照还给游客,游客即可入境。

☆领取托运行李。领队在带领游客至行李转盘处之前,应将行李牌发给每位游客,由其各自认领自己行李,并交服务人员查验。若有游客行李遗失,领队应协助处理。

☆接受海关检查。领队应了解中国海关对入境物品的限制规定,并告知游客。如游客有需要申报的物品,应在入境飞机上填写海关申报单。如没有则无须填写。出境时游客经过申报的旅行自用物品,游客复带入境应出示出境时填写的申报单。