084.What are the principles the tour leader should follow when conducting a shopping tour?（在境外旅游的购物服务环节中，领队应遵循哪些原则？）

★Make sure local agencies arrange shopping tour in places with good reputation.

★Make sure there is no pressure or misleading promotion from the tour leader when tourists are shopping.

★Make sure the shopping tour is arranged according to the travel plan, and the local guide cannot prolong shopping time or add shopping venues.

★Remind the tour guide to make recommendation honestly.

★Remind tourists to ask for formal invoices.

☆督促地接社安排信誉好的场所购物。

☆领队不引导、更不能误导游客购物。

☆领队应当制止地陪擅自增加购物次数和时间。

☆领队应当督促地陪如实介绍商品或服务。

☆提醒游客索要发票。

【备注】中国游客在境外的购买力有目共睹，但出境旅游购物被坑的事情也时有发生。境外退货比较复杂，因为很多商品都涉及退税环节，需要游客保存好商品的购物清单、退税单据等，需要先办理税金返还、然后退换货，再次退税。