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英语导游服务能力问与答
1.4.1.13 081.What immigration formalities should the group ...
081.What immigration formalities should the group go through?(办理入境手续主要包括哪些内容?)

★After getting off the plane, the tour leader should lead the tourists to the immigration check-in counter to wait in front of any of the channels marked with foreigners’ entry sign (FOREIGNER).

★Provide the following documents to the immigration inspectors: passports, visas, tickets, and arrival cards. Sometimes immigration inspectors may ask tourists or the tour leader to present travel plans or hotel and airline ticket confi rmations.

★Go through the inquiry. The immigration inspector may make simple inquiries such as the reason for coming, the duration of stay, the number of group and so on. Tourists should respond calmly and honestly. After the inspector has verified the above information, he will stamp an entry stamp on the passport and give back the ticket and passport to tourists. Upon completion, tourists should courteously thank them.

☆下飞机后,领队应带领游客到入境检查柜台,在标有外国人入境(FOREIGNER)标识的任一通道前排队等候入关。

☆向入境检查人员交付入境所需的证件和文件:护照、签证、交通票据和入境卡。有的国家入境检查官会要求游客或领队出示旅游计划或入境酒店和机票确认单。

☆接受询问。入境检查官可能会就入境后的情况进行简单询问,如来此地原因、停留时间、同行人员和数量等;游客应如实而从容回答。入境官审核无误后,会在护照上加盖入境章,并将机票和护照退还游客。完毕,游客应礼貌致谢。