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英语导游服务能力问与答
1.4.1.11 079.What kind of service can a tour leader provide...
079.What kind of service can a tour leader provide for tourists when they are on the aircraft?(在飞行过程中,领队为游客提供的服务主要有哪些?)

★Assist tourists to change seats if there are such requests.

★Offer help at meal time and help communicate with fl ight attendant on special dining requirements.

★Be familiar with the life-saving appliance and tell tourists how to use facilities on the aircraft.

★Answer questions raised by tourists.

★Help tourists fill in the entry form and customs declaration form.

☆协助游客调换座位(尽量不调换,或团内调换)。

☆用餐时为需要的客人提供(翻译)服务,关照特殊用餐要求。

☆熟悉飞机上的救生设备,指导机上设备使用。

☆解答游客提问。

☆帮助游客填写入境表和海关申报单。