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英语导游服务能力问与答
1.4.1.8 076.What should the tour leader do in the pre depa...
076.What should the tour leader do in the pre departure briefi ng?(在出境前说明会上,领队应做哪些工作?)

According to the time specifi ed in the notice, the tour leader should hold a pre-departure briefing. The details are as follows:

★Make a welcome speech: thank tourists for their trust in the travel agency and express desire to provide good services for tourists; wish them a smooth journey.

★Distribute certain documents to tourists, mainly including the “travel product plan”, itinerary, team logo, evaluation form of tourism service.

★Tell tourists some precautions of outbound tourism, procedures of foreign currency exchange, etc.

★Tell them the departure time and the meeting place and ask them to keep the telephone number of the tour leader.

按出团通知书约定的时间,召集旅游团成员举行“出境旅游行前说明会”。具体内容如下:

☆致欢迎词,包括感谢大家对旅行社的信任,表达为游客提供良好服务的愿望,预祝旅途顺利。

☆向游客发放资料,主要包括《旅游产品计划说明书》、出境旅游行程表、团队标识、旅游服务质量评价表。

☆说明出境旅游的有关注意事项以及外汇兑换事项与手续等。

☆说明旅游团出发时间和集合地点以及领队的联系方式。