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英语导游服务能力问与答
1.3.8.11 068.What do you need to do after the group leaves?...
068.What do you need to do after the group leaves?(旅游团离开后,导游还需做哪些工作?)

★Finish the necessary paper work.

★Settle accounts with the accounting department of the travel agency within the time limit.

★If there were any incidents that happened during the tour, like traffi c accidents, missing passports, money stolen or passengers hospitalized, etc, submit a report and keep a record.

☆完成相关书面工作。

☆在规定时间内至旅行社财务部门办理相关手续。

☆如在行程中发生诸如车祸、护照丢失、财物被窃、 游客住院等事宜,导游需提交事件报告以备案。

Related words and phrases

baggage/luggage cart 行李手推车

trunk 大箱子

check-in suitcase 托运行李箱

shoulder bag 单肩包

backpack 双肩包

rolling carry-on case/bag 手提拉杆箱

flight schedule display 航班信息表

cancellation 取消

business class 商务舱

economy class 经济舱

connecting flight 转机

overweight 超重

excess luggage fee 超件行李费

baggage/luggage claim tag 行李认领牌

evaluation form 意见表(反馈表)

Questions for discussion

1. What is to be done before tourists leave for the airport at 6:00 in the morning?

2. What will you do when you are already at the airport with the group and are told that the plane is canceled due to bad weather?