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英语导游服务能力问与答
1.3.8.3 060.What services can a tour guide offer in order ...
060.What services can a tour guide offer in order to deliver luggage smoothly when the group is leaving the hotel to the next city?(旅游团即将离开酒店赴下一城市时,导游应做哪些工作以确保行李顺利安排?)

★Inform tourists in advance of the exact check-out time, so that they may have enough time for packing.

★Remind tourists not to pack their valuables and required travel documents into the luggage; remind them that luggage should be locked.

★Arrange luggage collection and count the number of pieces with the tour leader and the luggage handler.

★Write down the number and leave them to the luggage handler.

★If luggage goes with the coach, help with loading.

☆提前告知游客离店时间,以便他们有足够的时间打包行李。

☆提醒游客不要把贵重物品或旅行证件打包,提醒游客行李上锁。

☆与领队、行李员共同收集行李,并清点数量。

☆写下行李件数后,将行李交接给行李员。

☆如行李随车,协助行李装车。

【备注】国内航线,一般规定头等舱旅客托运行李额为40千克,公务舱托运行李额为30千克,经济舱托运行李额度为20千克,婴儿票没有免费行李额。各航空公司的不同航线有不同的免费行李额,导游/领队/全陪需熟悉所服务的团队的具体情况。