057.How should a tour guide deal with the case that a tourist fi nds the necklace bought in the designated shop is of inferior quality?（游客发现在定点商店购买的项链有质量问题，要求退货，导游应如何处理？）

★Figure out details of the case.

★Offer timely help and accompany the tourist to the shop, negotiating with the shop if necessary.

★If the shop refuses to refund or change a new one for the tourist, you can contact the travel agency, asking for help from local tourism administrative departments for help.

☆了解具体情况。

☆积极协助，必要时陪同交涉退货事宜。

☆如商家拒绝退赔，可联系旅行社请相关部门协助解决。

Related words and phrases

fl ea market　跳蚤市场

junk shop/market　旧货商店/市场

special local products　地方特产

feather fan　羽毛扇

wooden crafts/wood carvings　木雕

Chinese traditional kite craft　中国风筝工艺

Chinese papercut　剪纸

Chinese knot　中国结

Jingtailan/cloisonné　景泰蓝

Han/Tang-Dynasty attire　汉服/唐服

Chinese Qipao/Cheongsam　旗袍/长衫

costumes of ethnic minorities in China　民族服饰

after-sales service　售后服务

high-quality goods　优质商品

cultured pearls　人工养殖珍珠

ask for a receipt/invoice　索要收据/发票

bargain　超值物品；讨价还价

consignment piece　托付物

Museum of Arts and Crafts　工艺美术博物馆

Alipay　支付宝

WeChat Pay　微信支付

Questions for discussion

1. What responsibilities should a tour guide bear when he/she takes tourists to go shopping?

2. What would you do if a jade bracelet bought by a tourist is proved to be deceptively misrepresented?

3. A tourist intends to buy some ancient Chinese calligraphy. What should a tour guide advise him/her to do?