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英语导游服务能力问与答
1.3.7.8 056.What will you do when some tourists think a si...
056.What will you do when some tourists think a silk carpet is expensive and ask for your advice?(游客想购买地毯却认为价格较高,就此事向导游咨询,导游该如何处理?)

★Do not suggest tourists to buy or not to buy anything.

★Tell them to buy those which they will not regret for.

★Remind them to compare prices and quality, but never help bargain.

★You may tell tourists “The silk carpet is a kind of traditional commodity. As a kind of handicraft, it is made of different materials and it may have various traditional patterns. Even if they are made of the same material and have the same pattern, they may be of different quality and craftsmanship. And as I said before, since it is a kind of handicraft, different producers may have their own styles, thus different prices. But, since you are interested in silk carpets, I do hope that you may get what you want after comparing the prices, quality and details.”

☆不要建议游客买或不买某样商品。

☆告诉他们买他们不会后悔的商品。

☆提醒游客比较价格质量,但不要协助还价。

☆你可以跟游客这么说:“地毯是传统的工艺品,它讲究材质、构图等元素。作为工艺品,即使材质图案相同,质量和工艺也可能有所差异。工艺品由于生产厂家不同,风格也不尽相同,这也有可能造成价格上的差异。您既然对地毯感兴趣,我希望您在考虑以上因素的基础上决定是否需要购买。”