048.What will you do to drop a mild hint to tourists who keep talking loudly when you are giving presentation on the coach?（在车上讲解时，有游客大声喧哗影响讲解效果，你会如何处理？）

★Good presentation speaks for itself. Always improve yourself, especially your tour presentation.

★You may either say, “I am sorry that I did not speak loud enough, so I am afraid that guests on the back rows could not hear me. Okay, now, can guests in the back hear me?”

★Or you may say with a smile, “I am afraid that some of you are not so interested in this topic. Okay, I’d like to share with you some interesting stories about the city.”

★If some tourists still keep talking, you may say, “And gentlemen there, what do you want to know about the city?”

★In this way, you may probably drop a hint while “saving their faces”.

☆好的讲解自然会吸引游客。不断提升自己，提高自己的讲解水平。

☆你可以跟游客说：“对不起，刚才可能我讲话的声音太小，所以使得后面的游客不能听清楚。接下来，我声音大一些，请问后面的游客能听到吗 ?”

☆你也可以边微笑边说：“对不起，可能刚才的讲解有些游客不感兴趣，这样吧，我讲一些大家感兴趣的内容。”

☆如游客依然我行我素，你可以说：“嗯，后面的几位游客希望我讲些什么内容呢？”

☆这样的回应，既没有损害游客的面子，又可以阻止他们大声喧哗。

【备注】导游讲解并非越多越好，导游应根据游客的实际情况，或讲解，或安排娱乐活动，或让游客休息。

Related words and phrases

Dramamine　茶苯海明（晕车药）

evacuate　疏散

fracture　骨折

be rear-ended　被追尾

a cold compress pack/ice pack　冰袋

underpass　地下通道

safety island　安全岛

pedestrian crossing　斑马线

avenue　大道

turnstile　入口处旋转式栅门

revolving door　转闸

to punch a hole in a ticket　检票打孔

platform ticket　站台票

same-day validity ticket　当天有效票

luggage rack　行李架

upper/lower berth　上/下铺

hard berth　硬卧

to refund a ticket　退票

scooter　小型摩托车

no honking　禁止鸣喇叭

Questions for discussion

1. What will you do when someone gets injured in a car accident and has to be hospitalized just before the group leaves for another city?

2. What are you going to do when the group gets stuck in a traffic jam on the way to a scenic spot?