047.Traffic jam is a common phenomenon in big cities. What will you do to win cooperation of tourists when your group is stuck in a traffic jam?（大城市堵车是常见的现象。如何让游客在遇到堵车时心平气和，并接受由此可能带来的游览时间的变化?）

★In big cities like Shanghai, you may talk about traffic jam of the city with the whole group in advance.

★You may tell tourists by saying: “As we know, Shanghai is a busy city. The traffi c is often very heavy, especially during rush hours. According to the latest statistics, Shanghai is one of the most crowded cities in the world. So if we are held up in the traffi c jam, please be patient. But if there is no traffi c jam during the whole tour, we shall be very lucky. Probably it may save us a lot of time.”

★In most cases, if the group is caught in a traffic jam, tourists won’t complain.

☆在诸如上海这样的大城市，导游可以主动跟游客介绍城市交通状况。

☆导游可以这么说：“上海是个交通繁忙的城市，尤其是在上下班高峰期。最新数据显示，上海是全球最拥堵城市之一。所以，如果我们遇到堵车，请大家不要着急；如果我们很幸运一路顺畅，我们也会因此节省不少时间。”

☆多数情况下，如遭遇堵车，游客会理解并配合。

【备注】在诸如上海这样的大城市，交通的通畅与否常常会导致游览时间的变化。因交通状况而带来的行程提前或延后结束是常见的现象，因此提前与游客交流这一问题，有助于后续可能出现的此类情况。此外，预先准备一两个专题讲解，对缓解堵车时游客的情绪很有帮助。