1
英语导游服务能力问与答
1.3.5.3 035.What should be said before tourists get off th...
035.What should be said before tourists get off the coach for a tour?(游客下车游览前,地陪应关照哪些事宜?)

★Let tourists know the way you conduct the tour. (For example: Is it a guided tour and how to keep people together? If there is a group banner, what does it look like? How fast is your pace? What to expect? Will the tour be indoors or outdoors? Is there much walking? Are there many stairs and how much time they will have to take photos?)

★Point out the tour sign placed in the front of the coach or its license plate number.

★Remind them to take care of their personal belongings.

★Tell tourists the meeting time and place.

☆告知游客你带团游览的方式。(比如是否有讲解,怎样做到不掉队;如果使用导游旗,它有什么特点;你行走的速度是快还是慢;路上可能会出现什么样的情况;景点是室内还是室外;到景点需要走多长时间的路;景点是否有许多台阶;景点拍照安排等。)

☆向游客示意车前旅游标识或车牌号。

☆提醒游客看管好随身物品。

☆告知游客集合时间和地点。