023.What help can you offer when the group is doing the check-in in the hotel?（导游应该如何协助旅游团办理入住手续？）

★Assist the tour leader to collect passports (to be scanned) and return them to tourists as soon as possible.

★Point out hotel facilities to tourists (including the location of the cashier, dining room for breakfast and business center).

★Get hotel business cards and give one to each tourist.

★Assist the tour leader to distribute room keys.

★Arrange luggage delivery to tourists’ rooms.

★After the tourists go to their rooms, wait in the lobby for another 15 minutes in case they need your further assistance.

★Ask the front desk for an up-to-date rooming list for your own reference.

☆协助领队收集护照（以便扫描）并及时归还给游客。

☆介绍宾馆设施分布（包括外币兑换处、早餐用餐地点及商务中心）。

☆协助领队分发房卡。

☆安排行李进房。

☆游客入住后在大堂等候15分钟，以处理可能出现的问题。

☆向前台要一份游客的最新住房表以备用。

【备注】如需安排叫早，最好在车上跟游客确认好时间，以免在宾馆大堂游客没有听清。安排叫早时，确认使用的是最终的游客住房表。如此前没有将手机号留给领队，在入住办理完成后，将号码留给领队。

Related words and phrases

rooming list　分房名单

single room　单人间

twin(-bed) room　双床间（两张单人床）

double room　大床间/双人间（一张双人床）

triple room　三人间

standard room　标间

suite　套房

deluxe room　豪华间

room with king-size bed　大床间

presidential suite　总统套房

check-in service　入住登记服务

check out　退房

registration form　住宿登记表

room service　客房送餐服务

hotel lobby　宾馆大堂

Questions for discussion

1. What would you do when some tourists want to move from a 3-star hotel to a 4-star hotel?

2. If a tourist refuses to share a twin room with his/her roommate and asks for a single room, what should the local guide do?