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英语导游服务能力问与答
1.3.2.8 015.How can you avoid picking up a wrong group?(如何...
015.How can you avoid picking up a wrong group?(如何避免接错团?)

★Make sure you are in the right airport and be there 30 minutes earlier than the arrival time.

★Be familiar with the basic group information.

★Stand in plain sight with the welcome sign and make sure that all groups will see you before they pass by.

★Look for those whose characteristics are in accordance with your target group.

★Carefully confi rm the name and the cell phone number of the tour leader when the target group shows up.

☆提前30分钟到达机场,确认没有去错机场。

☆熟悉旅行团基本信息。

☆高举欢迎牌,站在醒目的地方,尽量确保每个团队经过时都能看到。(被动——对方辨认)

☆寻找与目标团队特点相符的人群。(主动——己方辨认)

☆当特征符合的旅行团出现时,主动上前询问,认真核对领队姓名及电话号码。