012.What should the tour guide be familiar with when he is making itinerary preparation?（导游在熟悉接待计划时要注意哪几个方面？）

★Information concerning the group (the name of the travel company, name and code of the group, name and telephone number of the contact person; generating country, number of group members, language; names and phone numbers of the tour leader and national guide, way of settlement, complete itinerary of the group, cities of entry and exit).

★Information concerning tourists (names, occupations, genders, ages, religions, special requirements, the tour leader, central characters in the group).

★Arrangements specified in the itinerary (arrival and departure arrangement, food and beverage, accommodation, traffi c tickets, attractions, entertainment and shopping).

☆旅游团基本情况（海内外组团社名称、旅游团名称团号、联系人姓名电话；国别、人数、语言；领队全陪姓名电话、结算方式、全程路线和出入境地点）。

☆旅游团成员情况（姓名、职业、性别、年龄、宗教、特殊要求，领队情况及个别重点人物的情况）。

☆旅游团行程安排（抵离、餐饮、住宿、交通票、游览景点、娱乐及购物安排）。