008.As a tour guide, what kind of preparation will you make before meeting a group?（接团前，地陪应该做好哪些准备工作？）

★Necessary items: keep in hand all the necessary items such as the guiding license, the group itinerary, the tour guide banner and the evaluation form.

★Image preparation: try to leave a good fi rst impression on the group.

★Psychological preparation: be confident, hardworking and get yourself prepared for diffi culties.

★Knowledge preparation: be familiar with all the programs included in the itinerary and be capable of giving relevant presentation.

★Itinerary preparation: be familiar with itinerary details including meals/restaurants, scenic spots, special arrangements and special requests, if any.

☆物质准备：随身携带导游证、行程单、导游旗及反馈表等。

☆形象准备：争取留下良好的第一印象。

☆心理准备：自信、勤奋，做好面对各种困难的准备。

☆知识准备：熟悉行程中所有景点并能做出相关讲解。

☆计划准备：了解包括餐饮安排、游览景点、有无特殊要求等行程细节。