004.How can a tour guide make a good first impression on tourists?（导游如何给游客留下良好的第一印象？）

★Have a good personal hygiene. (Make sure you shower, shave and brush/comb your hair; pay particular attention to your oral hygiene.)

★Keep good image. (Dress in business casual attire and wear comfortable shoes; make sure all your clothing is clean, pressed and in good condition; female guides may wear a modest amount of make-up; bring a small bag/backpack to carry your paper work, city maps for tourists, pen/marker and note-paper, personal electronics, batteries/chargers, a medical first-aid kit, water, small snacks, personal items, etc.)

★Suitable attitude and behavior are required (which may suggest good professional quality and help win trust and support of tourists).

★Pay attention to pronunciation and intonation; make a good welcome speech and address it clearly with simple sentences.

☆搞好个人卫生（洗澡、修面、梳头；尤其注意口腔卫生，包括牙齿、口气）。

☆保持良好的仪容仪表（着装以商务休闲服和舒服的鞋子为宜；衣服干净、熨烫得体；女性导游可化淡妆；将纸质材料、地图、笔、便签、电子产品、电池、充电器、药品包、水、小零食、地图及其他个人物品放入随身携带的背包）。

☆保持得体的仪态和行为（这会在某种程度上体现导游的职业素养，从而有助于导游赢得游客的信任与支持）。

☆注意语音语调；用简洁明了的语言致欢迎词。

【备注】体态得当通常包括坐姿、站姿和手势。前倾12度的坐姿，挺胸收腹，略收下颌，保持与客人目光平视的站姿，掌心向上的手势都可以展示良好的个人工作仪态。