001.What are the basic guidelines for a professional tour guide?（导游服务的基本原则是什么？）

★Fulfi ll the tourism agreement or contract.

★Combine quality service with special care to special cases.

★Protect the legitimate rights and interests of tourists.

★Maintain the good image, reputation and interests of the company the tour guide works for.

☆严格按照旅游合同办事。

☆遵循优质服务和特殊情况特殊处理的原则。

☆维护游客合法权益。

☆维护公司的良好形象、声誉和利益。