Part I　Lead-in Activities

Directions:You will hear a passage about employee engagement.The words or phrases listed below will be of some help to you.

eliminate v.remove（esp.sb/sth that is not wanted or needed）消除，清除，排除（尤指没必要或不需要的人或物）

by the same token:in a corresponding way；following from the same argument相应地；基于同一理由

dialysis n.（medical医）process of purifying blood by passing it through a membrane，used esp for treating patients with damaged kidneys透析，渗析（通过薄膜过滤来净化血液的方法，尤用於治疗肾脏损伤的病人）

kidney n.either of a pair of organs in the body that remove waste products from the blood and produce urine肾；肾脏

renal adj.（anatomy解）of，in or near the kidneys肾脏的；肾脏中的；肾脏部位的

short on:short of缺乏，欠缺

make a point of:emphasize，highlight重视，强调，特别注意……

behold v.（arch or rhet古或修辞）（often imperative常用于祈使语气）see（esp.sth unusual）看（尤指不寻常之物）

holler v.（infml，esp.US）shout（sth）；yell喊出（某事物）；叫喊

attendee n.someone who is at an event such as a meeting or a course出席者，在场者

employee turnover:the ratio of the number of workers that had to be replaced in a given time period to the average number of workers员工流动（率）；员工离职（率）

compilation n.a book，CD，or programme that contains many different items that have been gathered together，usually ones which have already appeared in other places.汇编；合集

Gen Xers（出生于1965—1977年的）无名一代

Gen Millennials（出生于1984—1995年的）千禧之子，千禧一代

inspirational adj.providing encouragement or new ideas for what you should do鼓舞人心的；带有灵感的，给予灵感的

eNPS n.（abbr.employee net promoter score）员工净推荐值

sibling n.any one of two or more people with the same parents；brother or sister兄弟姊妹

payoff n.an advantage or profit that you get as a result of doing something报酬，回报，结果

Complete the following paragraphs according to the recording you have just heard.

You can have great talent that is____1__teamed.You can____2__structural barriers____3__effective____4__，and you can design meetings and other____5__so that people can actually get things done.But if your company's employees don't have a sense of ownership and____6__，all the other steps won't make much difference.By the same____7__，if you can increase the____8__level of engagement in your organization，you will likely see the productivity of your entire workforce increase.

Shareholders may care about____9__performance，but employees are more often___10___by the__11__their organization has on the world around them.

Research shows that people who work for___12___leaders are more___13___，satisfied and productive.They are also less likely to leave their jobs.In short，employee engagement is directly__14__to leaders'ability to inspire people—and it is pretty much unrelated to leaders'effectiveness at___15___and managing tasks.So___16___inspiration.___17___executives for raising people's eyes to the horizon as much as you reward them for holding their noses to the___18___.

A much better___19___of engagement is how likely employees are to___20___their workplace to a family member or friend.

Judge whether the following statements are true or false according to the listening material you have just heard.

1.A best way to engage employees is to give them a sense of ownership in the organization.

2.As the former name of DaVita，Total Renal Care was a profitable company providing dialysis treatments for kidney patients 15 years ago mainly due to its satisfactory employee engagement.

3.The past 15 years has witnessed an increase of employee turnover in DaVita.

4.Employees who say they are“satisfied”may or may not feel engaged.

5.The three tips mentioned in the listening material has long been understood，valued and practiced by most organizations as good ways to engage employees.