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R:Thank you.So Mr.Wood, a table for five at 5:30 tonight.We look forward to seeing you.

2.R:Good afternoon, Park Hotel.How may I help you?

G:Yes.Is there a French restaurant in your hotel?

R:I’m sorry, sir.We don’t have a French restaurant in our hotel.May I suggest our Sunny restaurant? It’s a Western restaurant.The food there is terrific.

G:OK.We’ll give it a try.

R:Reservations are recommended.

G:How about 6:00 p.m.tomorrow?

R:For how many people?

R:Would you like a table by the window?

G:That would be ideal.

R:Very well, sir, a table by the window at 6:00 p.m.for tomorrow.May I have your name and telephone number, please?

G:Eric Green.My mobile is 158-1267-3456.

R:Thank you, Mr.Green.We look forward to seeing you tomorrow.

A.(H:Hostess; G:Guest)

1.H:Good afternoon, Garden Restaurant.How may I help you?

G:Yes, I want to book a table for Friday night.

H:Certainly, sir.Would you like a table in the open or in one of our private rooms?

G:A private room, please.

H:How many in your party? And at what time would you like your table to be available?

G:Nine persons, we’d like the table at about 7:30.

H:Would you minding leaving your name and telephone number, please?

G:Of course, not.My name is Eric Wood, and my mobile is 139-1101-8911.

H:All right, Mr.Wood.We will arrange Room 302 for you, at 7:30 on Friday evening, February 10th.Anything else?

G:Nothing else, thanks.

H:You’re welcome.We look forward to seeing you soon.

2.H:Good morning, Sunshine Restaurant, how may I help you?

G:I’d like to reserve a table for 12 with a Lazy Susan (圆转盘) for tonight.

H:At what time, sir?

H:We’re very sorry, sir.There’s no table left at that time.How about a table at 6:00 p.m.?We can have one table free then.

G:OK.I’ll take it.

H:Could I have your name and telephone number, please?

G:Sure.Tom Walker.It’s 6819-3388.

H:Thank you for calling.We’ll be expecting you.

3.H:Good afternoon.New World Restaurant.How may I help you?

G:I’d like a table for tomorrow.

H:Sure.May I have your name, please?

H:What time would you like your reservation?

G:6:30 p.m.tomorrow.

H:That’s March 28th, Saturday.That’s for how many people, Mr.Brown?

G:There are four people here.

H:Would you prefer smoking or non-smoking area?

G:Non-smoking area, please.

H:May I have your telephone number, Mr.Brown?

G:Yes.It’s 139-2011-8047.

H:Thank you, Mr.Brown.A table for four in non-smoking area for 6:30 p.m.on March 28th.Is that correct?

H:Thank you for calling.We look forward to serving you.

A.(H:Hostess; G:Guest)

H:Good morning, this is Red Rose Restaurant, how may I help you?

G:I’d like to make a reservation for dinner tomorrow.

H:That’s Sunday, December 19th.May I have your name, sir?

H:Would you prefer a table in the open or in one of our private rooms?

G:A private room, please.

H:For what time, Mr.Smith?

H:For how many people?

H:Your private room will be Room 408.Could I have your telephone number, please?

G:Yes.It’s 138-2530-5592.

H:Do you have any special requests, Mr.Smith?

G:We’d like a big table with a Lazy Susan.

H:No problem, Mr.Smith, you reserved Room 408 at 7:00 p.m.tomorrow.Thank you for your calling.We’ll be expecting you.

A.(H:Hostess; G:Guest)

H:Good evening, ladies and gentlemen.Welcome to our restaurant.

G:We’d like a table for five.

H:I’m sorry, the restaurant is reserved for a birthday party now.Would you like to try the Japanese restaurant on the third floor?

G:That’s a good idea.

H:Thank you for your understanding.We hope to have another chance to serve you.

B.The host or hostess receives the guests at the door, and greets them with a warm smile.For guests who have already reserved a table, confirm the guests’ reservation and the number of guests to be seated.Escort them to their prepared table and seat them.In the case of a single guest, seat him or her at a table near a corner.When guests arrive with children, it’s necessary to consider the location of their table so as not to disturb other guests.When keeping the guests waiting to be seated, it’s also necessary to give an explanation or apologize.Meanwhile, ensure that he or she will be informed as soon as there is a vacant table so that the guests will not feel neglected.When seating guests, first help the women to take their seats.Pull the chair out, allow the guests to sit and then gently push the chair forward with your knees.

A.(H:Hostess; G:Guest)

H:Good afternoon.Hope Restaurant.How may I help you?

G:Hello, my name is Bill.I want to reserve a table.

H:For how many people, sir?

G:For four.The reservation is for the next week, September18th.

H:And the time, please?

H:OK.Would you like a corner table or in the middle?

G:I prefer in the corner with a window view.

H:Alright, sir, a table for four for September 18th, at 6 p.m.

H:You are welcome.Have a nice day!

Unit Twelve At the Chinese Restaurant

C.(W:Waitress; G:Guest)

G:This is my first visit to China.Could you tell me something about Chinese cuisine?

W:My pleasure, sir.There’re four major cuisines in China:Shandong Cuisine, Huaiyang Cuisine,Sichuan Cuisine and Guangdong Cuisine.

G:Oh? What are the main differences?

W:Well, Shandong food is heavy and spicy while Guangdong food is light and fresh.

G:How about Huaiyang food?

W:Huaiyang food is famous for its cutting technique and original flavor.

G:Very interesting.People say that Sichuan food is very hot, is it?

W:Yes, most Sichuan food is hot and spicy.It’s particular about the use of seasonings.

G:Now I know why Sichuan dishes are so delicious.Thank you very much for your information.

A.1.onion 2.aubergine/eggplant 3.broccoli 4.tomato 5.cucumber

6.celery 7.carrot 8.cabbage 9.garlic 10.peas

11.mushrooms 12.bell pepper 13.potato 14.lettuce

A.(W:Waitress; G:Guest)

W:Are you ready to order now?

G:We’re still looking at the menu.We have no clue about Chinese food.

W:We specialize in Guangdong and Shandong food.

G:What’s the difference between them?

W:Guangdong food is light while Shandong food is spicy and salty.

G:I think we’d like to try Guangdong food.

W:Roast Suckling Pig is the famous Guangdong specialty.

G:OK, we’ll try it.

W:How about Salt-baked Chicken? It’s really very good.

G:I like chicken very much.We’d like to order Salt-baked Chicken.We’d like to have some soup.What do you suggest?

W:We have Chicken Soup, Fish Ball Soup and Mushroom Soup.They are all popular.

G:Mushroom Soup, please.

W:Anything to drink, sir?

G:We want two bottles of Qingdao beer, please.

W:So you ordered Roast Suckling Pig, Salt-baked Chicken, Mushroom Soup and two bottles of Qingdao beer.Your order will be ready in twenty minutes.

A.(W:Waiter; G:Guest)

W:May I take your order now, ma’am?

G:Yes, but I can’t decide.What do you recommend?

W:Mapo Bean Curd is our chef’s recommendation.

G:I like hot food very much, but the doctor advised me to cut down on spicy food.

W:How about Roast Chicken then? It’s very tasty.

G:OK, I’ll have a try.

W:Chinese Cabbage with Sweet and Sour Sauce is today’s special.It’s also popular.

G:Sounds good.I’ll order that.

W:Would you like rice, noodles or dumplings to go with your dishes?

W:Anything to drink? We have beer, wine, juice and tea.

G:One apple juice, please.

W:Yes, you ordered Roast Chicken, Chinese Cabbage with Sweet and Sour Sauce, noodles and apple juice.Your order will be ready in fifteen minutes.

B.Cantonese cuisine, which includes Guangzhou, Chaozhou and Dongjiang dishes, is famous for its fresh ingredients and great tenderness.The main ingredients of these dishes are characteristically fresh water fish, seafood, and fowl, and the major condiments used are oyster sauce, fermented soy bean sauce, fish sauce, sugar and vinegar.

Sichuan cuisine is one of the four most famous Chinese cuisines, and is very popular all over the country, because of their distinct and various flavors.Some of the most famous flavors are derived from fish, pepper powder boiled in oil, with a special sticky-hot taste.

Unit Thirteen At the Western Restaurant

C.Ann:My name is Ann.I’m a restaurant hostess.I take restaurant reservations.I greet and seat guests when they arrive.I need to have a pleasant and professional manner all the time and maintain eye contact when talking with guests.I’m supposed to have good working knowledge of the English language, but now I feel my English is a bit weak.I plan to take lessons at the language training center.I hope I can speak English well in the future.

Lucy:Lucy is my name.I have been working as a waitress for half a year.I present and explain the menu to guests.I take orders and serve food and beverages to them.When guests are ready to leave, I should see them out of the restaurant.My job is very challenging.I meet different people.Sometimes I work very late.I don’t like my job very much.I hope to change my job soon, because I do not want to be a waitress for a long time.

Emma:I’m Emma.I’m a quiet girl.As a restaurant cashier, I have many responsibilities.I take payments and make change.When guests charge meals to their room bills, I must make sure that they are registered in the hotel by looking at the guest list that the front desk has sent me.I also count all the guest checks used by the waitresses and waiters to make sure that none are missing.My job is to make sure that the restaurant gets all the money it should receive for the food and services we give to our guests.

Mary:My name’s Mary.I started out working as a waitress five years ago; now I’m a restaurant manager.I’m always busy.I can speak and read English well.I train my restaurant employees to understand and say a few words of English.I meet different people.I always need to be polite and helpful.I handle guests’ complaints.My job is to make sure the restaurant is running smoothly and making a profit.I love my job.

A.(H:Hostess; G:Guest)

H:Good morning.Are you a party of three?

G:No, two more of us are on the way here.

H:So a table for five?

H:May I collect your breakfast coupons?

G:Certainly.We have two coupons.How much do you charge for our daughter?

H:Children as young as your daughter are free of charge, sir.

G:That’s great.Thanks.Can we have a table by the window, please?

H:I’m awfully sorry.All the window tables are occupied.What about the one in the corner?

G:Well, it seems that we have no other choices.

H:Thank you for your understanding, sir.This way, please.Here is your table.I will get you a highchair for your daughter, sir.

A.(H:Waitress; G:Guest)

W:Excuse me, sir.Are you ready to order now?

G:Yes, I’d like to start with a vegetable salad.

W:Vegetable salad for starters.What would you like to have for the main course?

G:I’ll have the T-bone steak.

W:How would you like your steak cooked?

G:Medium rare, please.

W:What would you like to go with your steak?

G:Baked potatoes and carrots.

W:Anything for dessert?

W:How about something to drink?

G:Yes, bring me a bottle of Qingdao beer, please.

W:Very good, I’ll be right back with your beer.

B.The waiter should recommend dishes and drinks according to the guest’s customs and habits, religious belief, and reason for dining.Generally speaking, European and American guests like meat, especially poultry.There are certain taboos on diet for Islamic guests.They prefer beef or lamb, stir-fried rice,and avoid pork.Nor do they consume alcohol.In Western restaurants, the waiter shouldn’t miss the chance to introduce their wine list to the guest.With seafood, white wine is usually served, while red wine goes with meat.After the guest orders dessert, the waiter may ask the guest if they would like brandy or any other drinks.

Unit Fourteen At the Bar

E.(B:Bartender; G:Guest)

1.B:May I take your order now, ma’am?

G:A glass of hot milk, please.

B:Right, ma’am.A glass of hot milk.

2.B:What would you like to drink, sir?

G:I’d like one bottle of red wine, please, and a glass of ice water on the side.

B:Just a minute, please.I’ll be right back.

3.B:How about Mao-tai? It’s the best liquor in China.

G:OK, I’ll have a try.Bring us a bottle of Mao-tai, please.

B:Anything else, sir?

4.B:Good evening, ma’am.What can I get you?

G:What kind of fresh fruit juice do you have?

B:We have apple, watermelon, orange and pear juice.

G:One glass of apple juice, and one watermelon.

5.B:Would you like to try our local beer?

G:What do you recommend?

B:Our Qingdao beer is wonderful.

G:I’ll try that, bring me one bottle of Qingdao beer, please.

6.B:I’m sorry, ma’am.We don’t have that type of mineral water, but we do have many juices, milk and tea.

G:Then a glass of tomato juice and a pot of tea, please.

B:I’ll be right back, ma’am.

A.1.papaya 2.starfruit 3.cherries 4.grapes 5.kiwi fruit 6.lemon

7.lychee 8.watermelon 9.peach 10.mango 11.pineapple 12.strawberries

A.(B:Bartender; G:Guest)

1.B:What would you like to drink, ma’am?

G:I’d like a pot of jasmine tea.

B:Sorry, ma’am.It’s not available at the moment.What about other types of tea?

G:Oh, I don’t care for other types of tea.I think I’ll have something else.

B:We have coffee, fresh juices, mineral water, wine and beer.What kind of drink would you like?

G:Well, what fruit is in season now?

B:Oranges, pears, peaches and kiwi fruit are very good at this time of year.

G:I don’t think I like any of them.Do you have carrot juice?

B:Yes, ma’am.Would you like a glass of carrot juice?

B:Yes, and a glass of ice water, too.

G:Right, ma’am.I’ll be back right away.

2.B:Good evening, gentlemen.What can I get you?

G:We’d like to try something local.What do you recommend?

B:Great Wall Dry White Wine is very popular, and the price is reasonable.

G:We’d like to try that wine.What about beer?

B:Qingdao beer and Five Star beer are also popular.

G:Well, two Five Stars, please.

B:Yes, sir.Would you like anything else?

G:Oh, two ladies are joining us.A bottle of mineral water and a glass of tomato juice, please.

B:Very good, sir.Just a minute.

B.1.What would you like to drink, ma’am?

2.Do you have tomato juice?

3.I’d like a cup of Cappuccino.

4.We’d like to try some local beer.What do you suggest?

A.Generally speaking, there are two kinds of lists available in a restaurant.One is the “Drink List”and the other is called “Wine List”.What’s the difference between them? Simple.A wine list is only wine, but the drink list includes wine, spirits, and non-alcoholic beverages, too.In other words, a drink list can have alcoholic drinks and non-alcoholic drinks.

When everything is ready, you can begin to enjoy the fine wine with the good food.Have you ever heard of wine pairing with food? Actually, the “marriage” between food and wine varies a lot and is also quite personal.Light white wine goes with light dishes and fish; red wine is best drunk with red meat.

A.A bar, also known as a pub, is a place where beverages and food are served.It commonly features alcoholic drinks, such as wine, beer, liquor, cocktails, and other non-alcoholic ones like mineral water and soft drinks.Food provided in bars is usually fast food or snacks such as pizzas, hamburgers, potato chips, or peanuts.Meanwhile, some bars also serve formal dishes from a restaurant menu.

Many bars offer a discount period called “Happy Hour”.It is usually in the late afternoon or the early evening when drinks are sold at a lower price than usual to encourage people to visit the bar.

Unit Fifteen Room Service

C.(R:Room Service Attendant; G:Guest)

1.R:Good evening, room service, how may I help you?

G:I’d like to have breakfast in my room tomorrow.

R:Of course, ma’am.Would you like to order by phone or by doorknob menu?

G:By doorknob menu, but how do I make the order?

R:Just check the items you would like for breakfast, mark down the time and hang it outside your door before you go to bed tonight.

G:I see, but I can’t find any doorknob menus in my room.There is only a DND sign for the door.

R:I’ll ask someone to send you some at once.

2.R:Good evening, room service, how may I help you?

G:This is Paul Wood in Room 813.I would like to order room service for our dinner.

R:Yes, sir.What would you like to order?

G:I have no idea.What do you recommend?

R:Would you please take a look at the room service menu in the Service Directory in the top left drawer of your desk?

G:Oh, I see.I’ll look it over and call you back.

R:We’re looking forward to serving you, sir.

A.(R:Room Service Attendant; G:Guest)

1.R:Good morning, room service.How may I help you?

G:Is it still possible to order breakfast now?

R:Yes, sir.We serve Continental, American or Chinese breakfast.Which would you prefer?

G:The Continental breakfast sounds good.

R:What would you like, tea or coffee?

R:We have grapefruit, orange or tomato juice.What’s your choice?

G:Grapefruit juice, please.

R:Toast, Danish or croissant?

G:I’d like croissant.

R:What about cereal?

G:I want oatmeal porridge with warm milk.

R:Could I have your name and room number, please?

G:This is Tom White calling from Room 816.

R:Very good.Mr.White.Your breakfast will be sent up at once.

2.R:Good evening, room service.How may I help you?

G:This is Jack Wood calling from Room 2326.I know you don’t collect doorknob menus after midnight.It’s two o’clock.So I want to order my breakfast before I go to bed.

R:Yes, Mr.Wood.What kind of breakfast would you like?

G:I’d like American breakfast.

R:With tea or coffee?

G:I’d like coffee.

R:What juice would you like, tomato, grape, or pineapple juice?

G:Tomato juice, please.

R:Would you like toast, muffins or breakfast rolls?

G:I want breakfast rolls with jam.

R:How would you like eggs done, fried or boiled?

G:Boiled eggs, hard boiled, please.

R:What would you like for cereal?

G:I want cornflakes.

R:At what time would you like to be served, Mr.Wood?

R:Very good, Mr.Wood.Your breakfast will be served at 10:00 a.m.Good night.

A.(R:Room Service Attendant; G:Guest)

1.R:Good afternoon, room service, how may I help you?

G:Can you bring me a pot of coffee enough for three cups?

R:Of course, ma’am.Would you like any cake with coffee?

R:We have cheese cake and fruit cake.

G:Do you have Black Forest cake?

R:Sorry, ma’am.We don’t.What about pizza? We have tuna, vegetarian and fruit pizza for you to choose from.

G:I’ll have a vegetarian pizza.I think I also want a mixed salad, with Thousand Island dressing.

R:Right.A pot of coffee enough for three cups, a vegetarian pizza and a mixed salad with Thousand Island dressing.Is that correct?

R:Your name and room number, please?

G:Lucy Brown in Room 823.

R:Thank you for your calling, Mrs.Brown.Your order can be sent up in twenty minutes.

2.R:Good evening, room service, how may I help you?

G:I’d like to order a T-bone steak with baked potatoes.

R:I’m terribly sorry.T-bone steak is not available today.

G:Let’s see.Let me study the menu some more.Oh, I think fried chicken and French fries would be fine.

R:Yes, sir.Would you like to have something to drink?

G:I’d like a gin and tonic on the rocks.

R:Right.Your name and room number, please?

G:Peter Smith.My room number is 2518.

R:At what time would you like to be served?

G:In about half an hour.

R:Very well, Mr.Smith.I’ll send your order up at 8:15 p.m.

A.(E:Employee; G:Guest)

1.E:Have you finished with this, ma’am?

G:No, I’m still drinking it.

2.E:Did you order this?

G:Yes, we did.Oh, it smells good.

G:I don’t know.I haven’t tasted it yet.I’m waiting for the waiter to bring me some sugar.

4.E:Straight up or on the rocks?

G:With plenty of ice, please.

5.E:How do you like it?

G:I’m afraid it’s a bit overdone.

6.G1:Your turn or mine?

G2:It’s my treat this time.

B.In many hotels, guests have a choice of having a breakfast and often also other meals and drinks served in their room.They may be served by the same staff who serve in the restaurants and bars, the housekeeping staff, or special room service staff in larger hotels.

Room service is often the hallmark of the first-class hotels.In some luxury hotels, it is served almost around the clock.Guests can place orders either through a telephone order-taker or by doorknob menus.Although room service has a high mark-up, it’s typically the least profitable food and beverage operation.

A.(A:Room Service Attendant; G:Guest)

1.A:Good evening, room service.How may I help you?

G:Hello, I’m calling from room number 1223.I’d like to order dinner in my room.

A:Yes, Ms.Smith.What would you like to have?

G:Please send a vegetarian platter (蔬菜拼盘), a salmon pizza, and a fruit salad.

A:Alright.Is there anything you would like to drink?

G:Do you serve wine in the room?

A:I’m afraid not.Alcoholic drinks are served only at the hotel bar and lobby lounge.