全屏显示专题章节

A.1.air-conditioner 2.bin 3.bathtub 4.pillows 5.switch 6.shower 7.lamp

8.mini-bar 9.sheets 10.drapes 11.wardrobe 12.suitcase stand 13.double bed

14.toilet bowl 15.remote control 16.wash basin 17.hot/cold water taps

B.air-conditioner √□ bathtub □ remote control √□

C.1.suitcase stand 2.wardrobe 3.nice, lovely 4.drapes

5.remote, control 6.lamp 7.air-conditioner 8.mini-bar

37.1　1.D 2.N 3.G 4.A 5.H 6.B 7.L 8.C

9.E 10.O 11.F 12.M 13.K 14.I 15.J

38.3___________________________________________________________________________________

A.1.A 2.A 3.B 4.A 5.A

39.2　1.F 2.C 3.G 4.A 5.E 6.B 7.D

39.3　1.C 2.D 3.F 4.A 5.E 6.B

A.Guest’s name:Mr.Harris √□

Reason for declining service:waiting for some friends √□

Service time required:in one hour and a half √□

B.1.evening, turn-down 2.some, friends 3.hot, water 4.Chinese, tea

40.2　1.C 2.G 3.F 4.H 5.D 6.A 7.E 8.B

B.1.sleep 2.wish 3.guest 4.mean 5.attendants

6.after 7.rooms 8.sign 9.always

41.2　1.properly 2.apology 3.needs 4.later 5.further

6.busy 7.hard, hardly 8.making 9.mess

41.3　1.T 2.F 3.F 4.F 5.F 6.T 7.T 8.F 9.F 10.F

A.1.locates 2.completed 3.luxury 4.impressive

5.structure 6.staff 7.concierge

42.2　1.shined 2.transformer 3.f lexible 4.postpone

5.reminds 6.itinerary 7.shaver 8.leaf let

9.thorough 10.upgraded 11.deliver 12.messy

13.sensitive 14.awesome

42.3__________Noun__________Verb________Adjective

Unit Eight Laundry Service

A.1.blouse 2.dress 3.gloves 4.jacket 5.pajamas 6.scarf 7.socks 8.sweater

9.tie 10.vest 11.T-shirt 12.shorts 13.trousers 14.coat 15.skirt 43.1　1.H 2.B 3.M 4.F 5.A 6.K 7.I

8.C 9.E 10.L 11.D 12.J 13.G 43.2　1.D 2.F 3.C 4.E 5.A 6.B

44.2　1.A 2.B 3.A 4.A 5.A

45.3　1.F 2.D 3.I 4.A 5.E 6.C 7.B 8.G 9.H

A.1.Room 832, jacket

2.laundry bag, 10:00 tomorrow morning

B.1.help, extra, charge 2.send, pick 3.laundry, list

4.drawer　 5.tie, skirt　 6.get, them

46.2　1.if 2.tell 3.to 4.be 5.service 6.back 7.in

8.fill 9.any 10.please 11.on 12.pick 13.have

46.3　1.A 2.B 3.B 4.B 5.B

A.1.finds 2.doorknob 3.express 4.services 5.collect 6.guest

7.requests 8.laundry 9.wants 10.floor 11.use

47.2　1.C 2.I 3.L 4.G 5.A 6.H

7.D 8.B 9.K 10.F 11.J 12.E

47.3　1.我们在您送到洗衣房来的夹克衫中发现一枚金币。

2.我们发现您的衣服衬里已经脱线，洗时可能会扯得更厉害。

3.请在洗衣单上注明您的衣服是否需要熨烫、水洗、干洗或修补。同时也请注明何时需要取回衣服。

4.如果是这样，酒店当然应该赔偿，但赔偿费不超过洗衣费的十倍。

5.您裙子上的一个纽扣掉了，洗衣房为您缝上了一个新的纽扣。

6.对不起，我们没有清洗皮料所需要的特制设备。

7.我的毛衣上有个洞，我想知道你们是否能进行织补。

A.1.occupied 2.main 3.entering 4.damages 5.specif ic

6.separate 7.copy 8.laundered 9.department 10.bill

48.2　1.E　2.C 3.G　4.A　5.D　6.F　7.B

48.3　1.D　2.A　3.B　4.B　5.D

Unit Nine Guests’ Requests

A.Alice:housekeeping clerk Lisa:room attendant

Jane:housekeeping manager

1.Jane 2.Alice 3.Lisa 4.Helen

C.1.T 2.T 3.F 4.F 5.F 6.F

49.1　1.H 2.D 3.F 4.G 5.J 6.E 7.C 8.A 9.B 10.I

49.2　Positive:interesting, exciting, rewarding, fantastic, challenging

Negative:terrible, awful, nerve-racking, boring, difficult

A.1.hotels 2.includes 3.public 4.responsibility 5.guest 6.requests

7.pillows 8.area 9.department 10.services 11.laundry

50.3　a lot of important things to talk about, So I need an extra bed,

but you have to go to the front desk,　Why should I go there,

This is the hotel policy,　per night,

my friend to go to the front desk,　you’ll have a pleasant evening

A.1.No. No medicine is carried in Housekeeping.

2.No.Doctor is away for a medical meeting.

4.No. No baby sitting service.

None of the speakers actually says “no”.They say “I am sorry” instead.

B.1.ironing board 2.slippers 3.nail clippers 4.cotton buds

5.toothbrush 6.scissors 7.cell phone charger 8.toothpaste

9.clothes hanger 10.shower cap 11.iron 12.hair drier

52.2　1.T 2.F 3.F 4.F 5.T

52.3　1.T 2.F 3.T 4.T 5.F

A.1.sling 2.bruise 3.stitches 4.bandage 5.bleeding 6.cut

B.What’s, happening, fallen, down, don’t, move, make, quick, Bad, luck,bleeding, Luckily, bandage, cut, helpful

A.1.2305　6:30　2.fever　nurse

54.2　1.F　2.B　3.A　4.E　5.C　6.D

54.3　1.B　2.D　3.A　4.D

Unit Ten Repair and Maintenance Service

D.1.bathroom　2.running, toilet　3.hair, drier　4.seems　5.it’s, turned　6.see, to

7.calling, 1507　8.seems, air-conditioner　9.repair, immediately

55.1　1.E 2.G 3.A 4.H 5.D 6.B 7.C 8.F

55.2　1.C 2.E 3.G 4.F 5.D 6.B 7.H 8.A

55.3　1.inform 2.what 3.understanding 4.repaired 5.check

6.within　7.else　8.manager 9.clear

56.2　1.I 2.H 3.D 4.G 5.F 6.C 7.E 8.A 9.B

56.3　1.room attendant 2.air-conditioner 3.electrician 4.repairman

5.wash basin, plumber 6.laundry attendant 7.PA cleaner 8.control, manager

A.1.F 2.T 3.T 4.F 5.F 6.T

B.1.remote, control 2.change, room 3.room, attendant

4.repairman, 928 5.control, temperature 6.water, tap

在饭店里,工程部可以是一个独立的部门。像你知道的，工程部负责处理饭店的各种机械操作，包括电梯、电动扶梯和空调这类设备。虽然工程师们雇来是搞维修的，但他们工作的目的实际上还是以预防为主。在工程师们的保养下，问题没发展就已经被妥善处理。

A.1.Name:Peter Black

Problem:air conditioner, noise

Person sent for help:repairman

Person sent for help:plumber

Notes:within five minutes

B.1.seems, the, problem 2.and, room, number 3.send, a, plumber 4.describe

58.2　1.B 2.A 3.A 4.B 5.A

58.3________________________________________________________________________________

B.1.basic 2.showers 3.temperatures 4.example 5.parking 6.safety

7.bulb 8.properly 9.otherwise 10.less 11.responsible 12.facilities

13.food 14.creat 15.business

D.1.The window cannot be shut completely.It’s very cold.

2.He wants to change rooms.

59.2　1.E 2.A 3.G 4.B 5.C 6.D 7.F

A.1.equipment 2.efficient 3.emergency 4.leaks 5.alarms

6.priority 7.boiler 8.elevators 9.recycling

60.2　1.wireless 2.desktops 3.plugged 4.corresponding

5.port 6.assumed.7.connection 8.f looded

9.wobbly 10.f lush 11.Cable 12.ridiculous