Lesson62　Booking a Private Room 预订包房

A What to say.A guest wants to make a reservation in a restaurant.What might the guest and the restaurant hostess say?

B Conversation_

New Words

1.Lazy Susan (餐桌上的)转盘 4.hall [hɔːl] n.大厅

2.hostess ['həʊstɪs] n.女领位 5.private ['praɪvɪt] adj.私人的

3.dining ['daɪnɪŋ] n.吃饭6.private room 包房

Exercises

62.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You call Friendship Restaurant to book a table in the hall by the window in the non-smoking area for tomorrow night.

Student B:You are a hostess.Tell the guest all the window tables are reserved and suggest that he reserve a table in the corner.

2.Student A:You call Garden Restaurant to reserve a private room for Friday evening.You need a big table with a Lazy Susan for 12 people.

Student B:You are a hostess.Apologize because no private rooms are left for Friday.Suggest the guest either to change the booking date or to have a table in the dining hall instead.

62.2 Reservation procedure for a restaurant hostess.

➢ Greet guests.

➢ Ask guests for reservation information:

·Date.

·Time.

·Number of people at dinner.

·A table in the hall or a private room.

·Smoking or non-smoking area.

·Special requests.

➢ Get the following information from guests:

·Time of arrival.

·Contact name.

·Telephone number.

➢ Confirm reservation.

➢ Thank guests for making reservation.

62.3 Choose the correct answers to complete the sentences.

1.Restaurant ________ should maintain eye contact when talking with guests.

A.operators B.hostesses

2.Restaurant hostesses should have a pleasant and ________ manner.

A.busy B.professional

3.Rhoda and Helen work in the same department of the hotel.Rhoda is Helen’s ________.

A.guest B.co-worker

4.Hotel employees should always try to ________ guests’ names whenever it is possible.

A.use B.say

5.Hotel employees should be attentive to the guests’ ________ at all times.

A.secrets B.needs