Lesson57　A Problem with the Air-conditioner 处理空调问题

A Listen to the conversations and then decide if the following statements are true (T) or false (F).

1.The TV in the guest’s room has no picture.(　　)

2.The guest complains that it is cold in his room.(　　)

3.One of the light bulbs in her room is burned out.(　　)

4.The toilet is plugged up.(　　)

5.It’s too cold in her room because the air-conditioner is out of order.(　　)

6.The guest can’t turn off the water tap.(　　)

B Listen to the conversations in Part A again.Fill in the missing words below.

1.I can’t find the ____________________.

2.I’ll inform the front desk to __________ a __________ for you.

3.I’ll send a ____________________ in five minutes.

4.Please send a__________up to Room __________ right away.

5.I can’t __________ the __________.

6.The ____________________ can’t be turned off.

C Conversation

New Words

1.describe [dɪ'skraɪb] v.描述 2.loose [luːs] adj.不牢固的

Exercises

57.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are Mr.Smith.Call Housekeeping because the light in your bathroom is burnt out and the hair drier doesn’t work.

Student B:You are a housekeeping clerk.Answer the call and tell him you will inform the maintenance department.

2.Student A:You are a housekeeping clerk.

Student B:You are a guest.

57.2 Service procedure for a room attendant and a repairman of maintenance.

For the room attendant:

➢ Greet guests.

➢ Patiently and carefully listen to what guests say.

➢ Understand their problems.

➢ Apologize for any inconvenience.

➢ Record in the Guest Service Log.

➢ Inform engineering department.

For the repairman:

➢ Knock the door and ask for the permission to enter.

➢ Ask guests about problems in details.

➢ Check and repair.

➢ If you think the problem can’t be solved in a short period of time, inform the housekeeping department or the front desk and report to your supervisor.

57.3 Read the following passage and then put it into Chinese.

Engineering may be a separate department in a hotel.Engineering, as you may know,deals with all the mechanical operations of the hotel.This includes such mechanical equipment as elevators, escalators, and air-conditioners.Although engineers are employed to make repairs,the object of their job is actually preventative.Under an engineer’s care, problems should be stopped before they develop.