Lesson56　The Toilet Won’t Work 抽水马桶有问题

A What to say.A guest calls Housekeeping for help because he has some problems with the facilities.What might the guest and the room attendant say?

B Listen and tick (√) the sentences you hear.

1.A.We’ll send someone up to your room right away.□

B.We’ll send somebody up to your room right away.□

2.A.Don’t worry, sir.We can have it repaired.□

B.Don’t worry, sir.We can have it replaced.□

3.A.Maintenance can be there within 15 minutes.□

B.Maintenance can be there within 50 minutes.□

4.A.The toilet is plugged up (堵塞).□

B.The toilet is blocked up.□

C Conversation

New Words

1.maintenance ['meɪntɪnəns] n.维护 4.clog [klɒg] v.阻塞

2.flush [flʌʃ] v.冲洗 5.efficient [ɪ'fɪʃənt] adj.有效率的

3.plumber ['plʌmə] n.水管工人

Exercises

56.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are Mrs.Lee in Room 1722.Call Housekeeping because the shower head in your room is clogged up.

Student B:You are a housekeeping clerk.Answer the phone and tell her you will send up a repairman at once.

2.Student A:You call Housekeeping for help because the thermostat is broken.It’s freezing (寒冷的) in your room.

Student B:You are a housekeeping clerk.Apologize and tell him you will send someone from maintenance to fix it immediately.

56.2 Match the words on the left with their definitions on the right.

1.bellboy A.wobbly (不稳定的)

2.apologize B.right now

3.take care of C.repairman

4.clog D.deal with

5.inform E.change

6.plumber F.tell

7.replace G.block up

8.loose H.say sorry to somebody

9.immediately I.bellhop

56.3 Complete the sentences with the proper words from the box below.____________

1.—The room needs cleaning.

—We’ll send for a ____________________.

2.The ____________________ is broken.It’s cold.We need someone from maintenance.

3.We don’t have any electricity (电).Could you send an ____________________ to Room 509?

4.—I want to air out the room, but the window is stuck (卡住).

—I see.I’ll ask a ____________________ to help you.

5.—The ____________________ is plugged up, and the water is running over.

—I’m sorry to hear that.We’ll send for a ____________________ at once.

6.—A button has fallen off my shirt and I have a party in an hour.

—Don’t worry, sir.A ____________________ should arrive in ten minutes.

7.—The carpet in the corridor has a funny smell.

—I’m sorry, sir.We’ll ask a ____________________ to take care of it.

8.—The temperature ____________________ is broken.It’s freezing in here.There is no water, and even the telephone doesn’t work.

—I’m awfully sorry, sir.I’ll get the assistant ____________________ for you at once.