Lesson55　How May I Help You?我能帮您吗？

A What problems might guests have in hotel rooms? Look at the following pictures.Can you describe these problems?

B Read the sentences in the speech balloons below and match them with the pictures above.

C Listen to the conversations between guests and hotel employees.Match the guests with their room numbers and problems.

Guest Room Number Problem

Guest 1 Room 1810 1.The shower head is plugged up.

Guest 2 Room 1507 2.The hair drier is not working.

Guest 3 Room 824 3.Water in the toilet keeps running.

Guest 4 Room 1011 4.The air-conditioner doesn’t work.

Guest 5 Room 603 5.The TV set doesn’t work.6.There is no hot water.

D Listen to the conversations in Part C again.Fill in the missing words below.

1.I’m having problems with the __________.

2.The water keeps __________ in the __________.

3.Can you sent another ____________________ to Room 1011, please?

4.What __________ to be the problem, ma’am?

5.Are you sure ____________________ on?

6.I’ll ____________________ it at once.

7.This is Nancy Wilson __________ from Room __________.

8.There __________ to be something wrong with the __________.

9.I’ll send someone to __________ it __________.

Exercises

55.1 Match the expressions in Column A with their Chinese translations in Column B.

55.2 Match the sentences below with those from the speech balloon with a similar meaning.

__________1.Some parts need replacing.

__________2.Maintenance (维修人员) will be there no later than 10 minutes.

__________3.May I have a hair drier, please?

__________4.The picture of TV set in my room isn’t clear.

__________5.Something is wrong with the air-conditioner.

__________6.There’s no hot water in the bathroom.

__________7.What’s the matter with it?

__________8.I’m very sorry, that shouldn’t happen.

55.3 Complete the sentences with the proper words from the box.____________________

1.I’ll __________ the maintenance department at once.

2.I’m sorry.Let me see __________ I can do about it.

3.Thank you for your cooperation and __________.

4.We can have it __________.

5.I’ll send a repairman to your room to __________ it at once.

6.The repairman will come to your room __________ ten minutes.

7.Is there anything __________ to be repaired?

8.I’ll tell the __________ of the maintenance department.

9.The picture of TV set in my room isn’t __________.