Lesson52　Meeting Requirements 满足客人需求

A Brainstorming Look at the pictures below in Part B.Can you name the objects in English? Think of what else you would need from Housekeeping if you are a hotel guest.

B Do you know these objects? Label the pictures with the correct words from the box below.And then listen and repeat those words.

C Conversation

New Words

1.air purifier 空气净化器 3.mattress ['mætrɪs] n.床垫

2.smog [smɒg] n.烟雾，雾霾 4.spring [sprɪŋ] n.弹簧

Exercises

52.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are Mary Green in Room 1121.You run out of matches and want to have two more shower caps.

Student B:You are a housekeeping clerk and will help her right away.

2.Student A:You are a housekeeping clerk.

Student B:You are Miss White.

52.2 Decide whether the following statements are true (T) or false (F).

1.Luxury hotels offer the greatest range of services for the comfort and convenience of their guests.(　　)

2.Looking after a baby for guests is part of housekeeping work.(　　)

3.Doing a job means meeting any requirement of guests.(　　)

4.Laundry service is open around 24 hours in all hotels.(　　)

5.Express laundry service usually charges more.(　　)

52.3 Read the passage below, and decide whether the following statements are true (T) or false (F).

Alice was recently employed as a room attendant for the summer at a large hotel.This is her third week on the job, and she is discovering that things are not going as well as she expected.She is having problems with the attendants on her shift.Most have been with the hotel for several years.Two of the old timers (老前辈), Maggie and Joan, are extremely vocal (直言不讳的) in their negative feelings about management.They are constantly criticizing the young captain and complain to Alice about her.They tell her that the shifts are unfairly designed.The captain always does the regular shift and does fewer rooms than ordinary attendants.

She hopes to have a career with the hotel when she graduates from college, so she wants to impress management this summer.However, she can also see the attendants’side of the problem and wishes that she could do something to improve working conditions.Alice feels caught in the middle.

1.Alice is a new employee in a big hotel.(　　)

2.Alice is happy with her work.(　　)

3.Maggie and Joan have been working in the hotel for a long time.(　　)

4.The two old timers are annoyed with the captain.(　　)

5.Alice and the old timers are satisfied with the management of the hotel.(　　)