Lesson50　Obtaining Items 借用物品

A Spot Dictation

In all 1, room attendants do the actual cleaning of the guest rooms.Cleaning public areas is the PA (Public Areas) cleaner’s job.This 2 the cleaning of all public rooms, lounges, corridors, halls, 3 washrooms and various offices in the hotel.

The Housekeeping Department’s 4 does not end with cleaning.Housekeeping is responsible for 5 satisfaction, which can include making sure that special 6 for items such as extra 7 or hair driers are met, or scheduling public 8 cleaning so as to avoid disturbing (干扰) the guests.The smooth functioning of the room is one of the focuses of the 9.This may include other guest 10, such as early morning tea, guest 11, baby-sitting and other personal services.

B Conversation

New Words

1.charger ['tʃɑːdʒə] n.充电器4.loofah ['luːfə] n.丝瓜络浴擦

2.humidifier [hjʊ'mɪdɪfaɪə] n.加湿器5.oblige [ə'blaɪdʒ] vi.帮忙

3.appreciate [ə'priːʃɪeɪt] v.感谢

Exercises

50.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are a guest in Room 709.Call Housekeeping for help because you need a table and some more tea bags.

Student B:You are a housekeeping clerk.Answer the call and tell him you will send them at once.

2.Student A:You are in Room 2324.Call Housekeeping to borrow a baby cot and a highchair(高脚椅).You are in need of toilet paper and tissues.

Student B:You are a housekeeping clerk.Tell the guest that the charge for a cot is 50 Yuan per day, and a highchair is free of charge.

50.2 Could you mark the housekeeping employees?

1.concierge □

2.housekeeping clerk □

3.reservationist □

4.business center clerk □

5.room attendant □

6.front desk cashier □

7.executive housekeeper □

8.front desk receptionist □

9.customer relationship manager □

10.bellman □

11.switchboard operator □

12.laundry attendant □

50.3 Complete the following conversation.

Housekeeping:Good evening, Housekeeping.How may I help you?