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A Spot Dictation When the floor attendant 1 the guest’s laundry bag hanging on the 2,he/she should tell the laundry worker to collect it.

If the guest telephones to ask for the 3 service or other special cleaning 4 ,the floor attendant should 5 the laundry at once and ask the 6 to write down all his/her special 7 on the laundry list.The attendant should tell the 8 worker of the guest’s requests when he or she takes the laundry down to be cleaned.

If the guest 9 to have clothes pressed in the guest room, the 10 attendant should provide an iron and ironing board and show him/her how to 11 them.

1.shrink [ʃrɪŋk] v.收缩 5.replacement [rɪ'pleɪsmənt] n.取代物

2.ruin ['ruːɪn] v.毁坏 6.attend [ə'tend] v.参加

3.damage ['dæmɪdʒ] n.损害7.brand [brænd] n.品牌

4.refund [rɪ'fʌnd] v.退还8.demand [dɪ'mɑːnd] v.要求

Pair work.Role-play the following situations.

1.Student A:You are a hotel guest.You make a complaint about the laundry.Your shirt was burned because the iron was too hot.

Student B:You are a room attendant.Apologize and try to solve the problem to the guest’s satisfaction.

2.Student A:You are a guest.You are angry and want to see the manager because your evening dress is faded (褪色) from cleaning.

Student B:You are a room attendant.Apologize and explain your manager is off duty.Offer solutions to this problem.

47.2 Match the following words with their Chinese translations.

47.3 Put the following sentences into Chinese.

1.We found a gold coin in the jacket you sent to our laundry room.

2.We found the lining of your skirt had become unstitched.It might tear over further while being washed.

3.Please note on the laundry list whether you want your laundry pressed, washed, drycleaned or mended.And please also note when you would prefer it back.

4.In this case, the hotel should certainly compensate.However, the compensation will not exceed ten times of the laundry price.

5.A button came off your dress and the Laundry has sewn on a new button for you.

6.I’m sorry but we don’t have the special equipment to clean leather.

7.There is a hole in my sweater.I wonder if you can deal with it.

“This match won’t light.”

“What’s matter with it?”

“I don’t really know.It lit before.”