Lesson46　Misdirected Laundry 衣物分送错误

A Listen to two conversations about laundry service.Tick (√) the boxes to show the correct answers.

1.Mr.Arnold stays in…　Room 823 □　Room 832 □

He has a… to be washed.suit □　jacket □

2.The second guest can’t find his…　laundry bag □　laundry list □

They can have their laundry back by… 10:00 tomorrow morning □

10:00 tomorrow evening □

B Listen to the conversations in Part A again.Fill in the missing words below.

1.We can __________ you, Mr.Arnold, but there is a fifty percent____________________for fast service.

2.That’s all right.Could you __________ someone up immediately to __________ it up?

3.Yes, we’ll be there in five minutes.Please fill out the ____________________.

4.It’s in the desk __________.

5.I have a __________ and my wife has a __________ to be dry-cleaned.

6.When can I ____________________ back?

C Conversation

New Words

1.misdirect [,mɪsdɪ'rekt] v.错误处置　　2.stripe [straɪp] n.条纹

Exercises

46.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are a guest and call Housekeeping because you are missing a silk dress when your laundry was returned.

Student B:You are a room attendant.Apologize and solve the problem.

2.Student A:You are a guest and find that the kimono (和服) delivered to you doesn’t belong to you, and that your overcoat (外套大衣) is missing.

Student B:You are a room attendant.Apologize and find the guest’s laundry.

46.2 Complete the following sentences.

1.Will you see __________ they are all right?

2.Could you __________ me the color of your gloves, please?

3.That tie doesn’t belong __________ me.

4.I want my coat to __________ dry cleaned.

5.We have express laundry __________.It takes only four hours.

6.When can I have my laundry __________?

7.If you’re __________ a hurry, we have a two-hour quick service.

8.Could you __________ in the laundry form?

9.Do you have __________ special requests?

10.Would you __________ look at the rate chart in the drawer?

11.There is a big stain __________ my jacket.

12.Can you send someone to __________ up my laundry?

13.Sorry to__________kept you waiting.

46.3 Choose the correct answers to complete the sentences.

1.Miss Lee is a hotel guest.She has some laundry.The laundry manager is explaining laundry service _____ to her.

A.hours B.business

2.A room attendant comes to the guest room to collect his ______.

A.luggage B.laundry

3.—Excuse me, Mr.Green, could you fill out the laundry ______, please?—________.

A.bag; My pleasure B.slip; Sure

4.Hotels usually charge more for ______ laundry service.

A.regular B.express

5.The stain on your dress has been _______ and the dress looks just like a new one.

A.gone B.removed