Lesson39　Helping Guests with Special Requests 帮助有特殊需求的客人

A Listen and tick (√) the sentences you hear.

1.A.Shall I make up your room now, sir? □

B.May I make up your room now, sir? □

2.A.When would you like us to clean your room? □

B.When would you like us to clean up your room? □

3.A.Shall I come back later? □

B.Shall I be back later? □

4.A.I’ll come back in an hour.□

B.I’ll come back in half an hour.□

5.A.Let me change the pillowcases for you.□

B.Let me change the pillows for you.□

B Conversation

New Words

1.rug [rʌg] n.小地毯 6.extra ['ekstrə] adj.额外的

2.sneeze [sniːz] v.打喷嚏 7.blanket ['blæŋkɪt] n.毯子

3.sensitive ['sensɪtɪv] adj.敏感的 8.make up 整理（房间）

4.allergy ['ælədʒɪ] n.过敏症 9.tip [tɪp] n.小费

5.thorough ['θʌrə， 'θɜrəʊ] adj.彻底的 10.hesitate ['hezɪteɪt] v.犹豫

Exercises

39.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are Bill Scott.Ask the room attendant to replace the rug because it has a funny odor.

Student B:You are a room attendant and come to tidy up the room.Apologize for the problem and tell him you will take it away at once.

2.Student A:You are Mrs.Lee.You had a problem with the pillows last night.You kept sneezing and are probably allergic to the feathers in the pillows.

Student B:You are a room attendant and get her nonallergenic foam (泡沫) pillows.

39.2 Match the sentences below with those from the speech balloon with a similar meaning.

39.3 Match the guest’s requests with the room attendant’s responses.

Guest:

1.Could you tidy up a bit in the bathroom?

2.I’m allergic to the feathers in the pillows.

3.Could you do it later? My wife is taking a shower.

4.I have a terrible stomachache.

5.It was rather cold last night.

6.The mattress (床垫) is too hard.I can feel its springs.

Room attendant:

A.I’ll inform the doctor immediately.

B.I do apologize for that.

C.Of course, ma’am.I’ll clean it right away.

D.Don’t worry, sir.I’ll bring you nonallergenic pillows at once.

E.Shall I bring you an extra blanket?

F.No problem, sir.I’ll be back in an hour.