Lesson32　Paying Hotel Bill in Cash 现金付账

A What to say.What might a cashier say to a guest who is checking out? Put the words in order to make correct sentences and write them down in the speech balloon.

1.name/have/please/may/your/I ? 5.you/today/used/have/the/mini-bar?

2.give/could/key/me/you/your/room? 6.comes/your/2,495/bill/Yuan/to.

3.will/how/paying/be/you ? 7.totals/Yuan/the/3,627/bill.

4.pay/would/how/like/you/to? 8.a/good/have/home/trip.

B Conversation

Exercises

32.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are a hotel guest.You want to check out and pay your bill in cash.

Student B:You are a cashier and receive the payment.

2.Student A:You are checking out and have broken a cup in your room.You have to pay for it.

Student B:You are a cashier and prepare the bill for the guest.Add the charge for the broken cup to the guest’s bill.

32.2 Check-out procedure for a receptionist.

Check-out standard:

➢ All check-out procedures must be completed within 3 minutes and processed accurately.

➢ All guests must receive a final copy of the folio neatly presented in a hotel envelope.

Check-out procedure:

➢ Greet and identify the guest:

·Ask the guest for room number and search it in the system.

·Verify the guest’s name by mentioning his name.

➢ To ensure all guest charges are posted into their accounts.

➢ Call Housekeeping.

➢ Check last minute charge.

➢ Print the folio for guest review:

·Present the folio to the guest for verification of charges.

·Obtain guest signature on the bill if all charges are in order.

·Explain the items if necessary.

➢ Reconfirm method of payment and settle guest account.➢ Remind the guest to return the room key.

➢ Complete the accounting procedure.

➢ Say goodbye to the guest.

32.3 Study the following useful expressions about foreign currency exchange.