Lesson31　Working as a Cashier 做一名收银员

A Vocabulary

B Listen to four conversations.Fill in the missing words below.

1.Just a moment, Mr.Parker.I’ll ____________________ the bill for you.

2.I’m __________ out.Could I have my bill?

3.Please wait a __________, Mr.Lee.Let me __________ the bill.

4.Good afternoon.I’d like to __________ my __________.

C Put the completed sentences from Part B under the following proper headings.

D Here are some more sentences from conversations in Part B.Put them under the correct headings above.

1.I’d like to check out.3.I’d like to settle my bill.

2.I’ll get the bill ready. 4.Let me prepare the bill.

E Listen to the conversations in Part B again.Decide if the following statements are true(T) or false (F).

1.Peter Parker wants to pay by cash.(　　)

2.Ms.Black’s room number is 1518.(　　)

3.Jack Lee wants to check out in the morning.(　　)

4.Lucy Green is in Room 317.She is leaving in the afternoon.(　　)

Exercises

31.1 Match the expressions in Column A with their Chinese translations in Column B.

31.2 Complete the sentences with the proper words from the box below._____

1.Did you __________ the mini-bar (小冰箱)?

2.Could I have your room __________, please?

3.Let me draw up your __________, ma’am.

4.Have you used any __________ facilities this morning?

5.I’d like to pay with my credit __________.

6.I don’t use credit cards.I’ll pay __________.

7.Does that include __________ charge?

8.You have paid a __________ of 2,800 Yuan.

9.Here’s your receipt and your __________.

10.What __________ of credit cards do you have?

11.How would you like to make your __________?

12.According to the hotel policies, we don’t accept personal __________.

13.There is a __________ on the bill.I do apologize for that.

14.I’d like to check __________.

31.3 Useful tips for a receptionist about check-out skills.

➢　 When checking out in cash, ask the guest to give you the receipt of deposit.

➢　 When checking out by credit card, firstly you should make sure whether the credit card can be accepted or not in the hotel.Secondly you must pay special attention to the expiry date and credit limit.

➢　 When checking out with Traveler’s Check, first examine whether the check is good; pay special attention to asking the guest to sign his name in the correct place.If the guest signs his name in the wrong place, the hotel cannot cash the check.