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Walt Blair was a hotel guest in Room 4105.It was 1 , and Mr.Blair wanted to go to bed.But he couldn’t sleep at all because of the 2 next door.He banged on the wall, but the noise didn’t stop.He f inally called the 3 manager for help.The manager 4 and promised to send someone up immediately.

A bellman 5 at the door of the noisy guests.A young man opened the door.“Excuse me, sir.Please turn down the 6 on the TV.It is disturbing other guests.It’s too late.”the bellman said.The young man 7 and said quickly, “ Sorry for that.I will 8 the volume.”

Thanks to the hotel 9, Mr.Blair had a 10 sleep.

1.steam [sti:m] v.蒸 2.token ['təʊkən] n.象征，表示C Listen to the conversation and answer the following questions.

1.What kind of pizza did the guest buy?

2.Is there anything wrong with the pizza?

3.What is the problem?

Pair work.Role-play the following situation.

Student A:You are having dinner in a restaurant.You make complaints.You f ind a hair in your hamburger, and the vegetables are not well cleaned.

Student B:You are a manager.Apologize and handle the guest’s complaints.

30.2 Complete the sentences with the proper form of those words in the box below.Not all the words are used.

1.The old man went from door to door __________ for food.

2.A ________ is a large f lat piece of beef without much fat on it.

3.His age was evident in his gray hair and _________ face.

4.You will be ___________ for any loss or damage caused by our company.

5.He __________ all the “No Smoking” signs and lit up a cigarette.

6.It is commonly found in wet or _________ areas like bathrooms, kitchens and basements.

7.She was wearing a coral ___________.

8.The couple _____________ about the high cost of visiting Europe.

9.The food at the orphan house was so bad that it’s _______.

10.The ___________ way of reducing pollution is to use cars less.

11.The earthquake _________ several buildings.

12.I ________ you that there is no danger.

13.Parliament has passed an Act forbidding the killing of _______ animals.

14.White vinegar is great for removing _________.

30.3 Put the words in the box above in the correct column based on their usages in the sentences.