酒店英语听说强化教程（第4版）
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1.1第4版前言
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1.2目录
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1.3Part Ⅰ Front Office Department 前厅篇
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1.3.1Unit One Room Reservation 客房预订
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1.3.1.1Lesson1 Types of Hotel Accommodations 客房种类
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1.3.1.2Lesson2 An FIT Reservation 散客预订
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1.3.1.3Lesson3 A Group Reservation 团体预订
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1.3.1.4Lesson4 Room Overbooking 客房超额预订
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1.3.1.5Lesson5 Revising the Reservation 变更预订
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1.3.1.6Lesson6 Deposit Required 预付定金
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1.3.2Unit Two Hotel Check-in 酒店入住登记
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1.3.2.1Lesson7 Working as a Receptionist 做一名前台接待员
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1.3.2.2Lesson8 Checking in Guests with Reservations 预订客人入...
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1.3.2.3Lesson9 Checking in a Group 团队入住登记
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1.3.2.4Lesson10 Checking in Walk-in Guests 无预订客人入住登记
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1.3.2.5Lesson11 Dealing with Check-in Disputes 处理入住登记纠纷
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1.3.2.6Lesson12 A Suite 套房
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1.3.3Unit Three Concierge Service 礼宾服务
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1.3.3.1Lesson13 Hotel Facilities 酒店设施
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1.3.3.2Lesson14 Bellboy Service 行李生服务
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1.3.3.3Lesson15 Running Errands for Guests 为客人办事
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1.3.3.4Lesson16 Introducing Hotel Facilities 介绍酒店设施
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1.3.3.5Lesson17 Hiring a Taxi 租车服务
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1.3.3.6Lesson18 Tour Plans 旅行计划
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1.3.4Unit Four Guest Service Center 宾客服务中心
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1.3.4.1Lesson19 Working as a Telephone Operator 做一名电话接线员
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1.3.4.2Lesson20 Making DND 设置“请勿打扰”服务
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1.3.4.3Lesson21 Making a Long-distance Call 拨打长途电话
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1.3.4.4Lesson22 Making an In-house Phone Call 拨打内部电话
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1.3.4.5Lesson23 A Morning Wake-up Call 叫醒服务
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1.3.4.6Lesson24 A Package 快件
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1.3.5Unit Five Handling Guest Complaints 处理宾客投诉
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1.3.5.1Lesson25 How to Deal with Complaints 如何处理投诉
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1.3.5.2Lesson26 Relocating Guests 换房间
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1.3.5.3Lesson27 Complaints about Food and Service 对食品及服务的...
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1.3.5.4Lesson28 Handling Complaints about Laundry 处理洗衣服务的...
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1.3.5.5Lesson29 Missing Valuables 贵重物品遗失
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1.3.5.6Lesson30 Restaurant Complaints 餐厅投诉
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1.3.6Unit Six Checking Out 结账离店
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1.3.6.1Lesson31 Working as a Cashier 做一名收银员
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1.3.6.2Lesson32 Paying Hotel Bill in Cash 现金付账
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1.3.6.3Lesson33 Paying Hotel Bill by Credit Card 信用卡付账
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1.3.6.4Lesson34 Paying Hotel Bill with Traveler’s Checks ...
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1.3.6.5Lesson35 Mistakes on the Hotel Bill 账单错误
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1.3.6.6Lesson36 Checking Out 离店结账
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1.4Part Ⅱ Housekeeping Department 客房篇
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1.4.1Unit Seven Room Cleaning 客房清扫
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1.4.1.1Lesson37 The Hotel Guest Room 酒店客房
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1.4.1.2Lesson38 Postponing Room Cleaning 推迟客房打扫服务
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1.4.1.3Lesson39 Helping Guests with Special Requests 帮助有特...
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1.4.1.4Lesson40 Turn-down Service 开夜床服务
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1.4.1.5Lesson41 An Improperly Cleaned Room 未被打扫干净的房间
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1.4.1.6Lesson42 Room-Cleaning Service 客房清洁服务
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1.4.2Unit Eight Laundry Service 洗衣服务
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1.4.2.1Lesson43 The Laundry List 洗衣单
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1.4.2.2Lesson44 Regular Laundry Service 常规洗衣服务
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1.4.2.3Lesson45 The Express Laundry Service 快洗服务
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1.4.2.4Lesson46 Misdirected Laundry 衣物分送错误
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1.4.2.5Lesson47 Laundry Damage 送洗衣物受损
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1.4.2.6Lesson48 Mending Service 织补服务
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1.4.3Unit Nine Guests’Requests 客人的需求
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1.4.3.1Lesson49 Being Friendly and Helpful 友爱助人
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1.4.3.2Lesson50 Obtaining Items 借用物品
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1.4.3.3Lesson51 Internet 因特网
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1.4.3.4Lesson52 Meeting Requirements 满足客人需求
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1.4.3.5Lesson53 Dealing with Emergencies 处理突发事件
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1.4.3.6Lesson54 Helping Guests 帮助客人
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1.4.4Unit Ten Repair and Maintenance Service 维修服务
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1.4.4.1Lesson55 How May I Help You?我能帮您吗？
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1.4.4.2Lesson56 The Toilet Won’t Work 抽水马桶有问题
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1.4.4.3Lesson57 A Problem with the Air-conditioner 处理空调问题
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1.4.4.4Lesson58 The Bathroom Floor Is Flooded 卫生间地面严重积水
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1.4.4.5Lesson59 We Are Very Sorry 我们深表歉意
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1.4.4.6Lesson60 A Guest with a Laptop 携带笔记本电脑的客人
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1.5Part Ⅲ Food & Beverage Department 餐...
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1.5.1Unit Eleven Restaurant Reservation &amp...
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1.5.1.1Lesson61 Greeting Guests 迎宾
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1.5.1.2Lesson62 Booking a Private Room 预订包房
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1.5.1.3Lesson63 Banquet Reservation 宴会预订
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1.5.1.4Lesson64 Seating Guests 迎宾入座
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1.5.1.5Lesson65 Our Restaurant Is Full 餐位已满
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1.5.1.6Lesson66 Booking a Family Dinner 预订家宴
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1.5.2Unit Twelve At the Chinese Restaurant 在中餐厅
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1.5.2.1Lesson67 Chinese Cuisine 中国菜系
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1.5.2.2Lesson68 Taking Orders 点菜
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1.5.2.3Lesson69 Sichuan Cuisine 川菜
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1.5.2.4Lesson70 Misdirected Service 上错菜
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1.5.2.5Lesson71 Signing the Bill 签单
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1.5.2.6Lesson72 Hot Pot 火锅
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1.5.3Unit Thirteen At the Western Restaurant 在西餐厅
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1.5.3.1Lesson73 Working in F&B Department ...
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1.5.3.2Lesson74 Buffet Service 自助餐
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1.5.3.3Lesson75 American Breakfast 美式早餐
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1.5.3.4Lesson76 Dinner à la Carte 零点服务
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1.5.3.5Lesson77 One Bill or Separate Bills? 分单还是合单？
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1.5.3.6Lesson78 Eating at a Japanese Restaurant 在日式餐厅就餐
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1.5.4Unit Fourteen At the Bar 在酒吧
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1.5.4.1Lesson79 What Would You Like to Drink?您想喝点什么？
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1.5.4.2Lesson80 A Glass of Fresh Orange Juice 一杯鲜橙汁
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1.5.4.3Lesson81 A Cup of Cappuccino 卡布奇诺咖啡
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1.5.4.4Lesson82 Recommending Drinks 推荐酒水
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1.5.4.5Lesson83 Trying Local Beer 品尝当地啤酒
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1.5.4.6Lesson84 Happy Hour 欢乐时光
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1.5.5Unit Fifteen Room Service 客房送餐服务
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1.5.5.1Lesson85 Room Service 客房送餐服务
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1.5.5.2Lesson86 Ordering Breakfast by Phone 电话点餐
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1.5.5.3Lesson87 A Fruit Platter 水果盘
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1.5.5.4Lesson88 Room Service Delay 送餐服务延迟
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1.5.5.5Lesson89 A Birthday Party 生日聚会
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1.5.5.6Lesson90 No Room Service 无送餐服务
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1.6Part Ⅳ Miscellaneous Departments 其他部门篇
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1.6.1Unit Sixteen Business and Entertainment Services 商...
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1.6.1.1Lesson91 At the Fitness Center 在健身俱乐部
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1.6.1.2Lesson92 At the Swimming Pool 在游泳池
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1.6.1.3Lesson93 At the Hotel Shop 在酒店商场
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1.6.1.4Lesson94 At the Business Center 在商务中心
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1.6.1.5Lesson95 Convention Service 会议服务
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1.6.1.6Lesson96 At the Gym 在健身房
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1.7Appendix 附 录
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1.7.1Exercise Keys 练习答案
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1.7.1.1Front Office Department
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1.7.1.2Housekeeping Department
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1.7.1.3Food & Beverage Department
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1.7.1.4Miscellaneous Departments
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1.7.2Tape Scripts 录音材料
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1.7.2.1Front Office Department
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1.7.2.2Housekeeping Department
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1.7.2.3Food & Beverage Department
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1.7.2.4Miscellaneous Departments