Lesson21　Making a Long-distance Call 拨打长途电话

A Listen to a telephone conversation and decide which of the following messages has recorded the correct information.

B Listen to the conversation in Part A again.Fill in the missing words below.

1.Do you know the __________ name?

2.I’m sorry, sir.Nobody is __________ the phone.

3.Can I __________ a message for you?

4.Please ask her to __________ me back as __________ as she __________.

5.Could you spell your ____________________ please?

C Conversation

Exercises

21.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are a hotel guest and want to make a long-distance call, but can’t get through.Ask the operator to place the call for you.

Student B:You are a hotel telephone operator.Answer the phone and accept the request.

2.Student A:You are staying in a big hotel in Beijing and want to call your boss in New York.There is a lot of static (干扰) on the line, so you ask the operator to place a person-to-person call for you.

Student B:You are a hotel telephone operator and help the guest make the call.

21.2 Study the following useful procedure.

EMERGENCY CALL PROCEDURE紧急电话程序