Lesson18　Tour Plans 旅行计划

A Listen to the conversation between a reservationist and a guest who is reserving a room.Tick (√) the correct answers.

B Conversation

New Words

1.leaf let ['li:flət] n.传单，小册子 3.axis ['æksɪs] n.轴线

2.itinerary [aɪ'tɪnərərɪ] n.行程 4.stroll [strəʊl] v.散步，闲逛

Exercises

18.1 Oral Practice

A.Pair work.Role-play the following situation.

Student A:You are Miss Lee.You want to book a private tour in Shanghai.You would like to visit some scenic spots listed below in the box.

Student B:You are a concierge.Help the guest to make the tour booking.

B.Pair work.Role-play.

Student A:You are Mrs.Green and want to visit the following scenic spots in Beijing.

Student B:You are a concierge.Help Mrs.Green with the booking.

18.2 Read the following job duties and tasks for “Concierge.” Discuss with your partners and then tick (√) the statements you think are OK.Cross (×) the ones you feel are not.

1.Make dining and other reservations for guests, and obtain tickets for events.□

2.Provide information about local features such as shopping, dining, nightlife, and recreational destinations.□

3.Greet guests, open the doors and carry the guests’ bags before they enter the hotel.□

4.Make travel arrangements for sightseeing and other tours.□

5.Receive, store, and deliver luggage and mail.□

6.Perform office duties temporarily when needed.□

7.Help guests with the registration forms and give them the room keys.□

8.Pick up and deliver items, or run errands for guests.□

9.Carry out unusual requests such as searching for hard-to-f ind items and arranging exotic services such as hot-air balloon rides.□

10.Arrange for the replacement of items lost by guests.□