Lesson15　Running Errands for Guests 为客人办事

A Listen to two conversations between the hotel bellboy and the guest who is inquiring for information.Tick (√) the boxes to show the correct answers.

B Listen to the conversations in Part A again.Fill in the missing words below.

1.There’re many department __________ and __________ there.

2.There’s a __________ station just behind our hotel.

3.Please take the __________ over there to the second floor and turn left.

4.It’s at the __________ of the corridor.

5.Doesn’t it provide __________ service?

C Conversation

Exercises

15.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are Miss White.You want to visit the Lama Temple (雍和宫), but you don’t know how to get there.

Student B:You are a concierge.Answer her questions and tell her the way.

2.Student A:You are Mrs.Green and want to buy a birthday gift for your husband.Ask about the best places for shopping.

Student B:You are a concierge.Suggest Wangfujing Street and tell her how to get there.

15.2 As a bellboy, can you say the following sentences in a more courteous way?

1.Please take the handbag yourself, sir.

2.All the hotel services are listed in the brochure.You can find the service hours in it.

3.The Palace Museum (故宫) is far away from here.Just take a taxi.You can afford it.

4.The toilet? Can’t you see it? Just over there behind you.

5.Come this way.I’ll show you to your room.

15.3 Match the guest’s requests with the concierge’s responses.

15.4 Read the following passage, and then decide whether the statements are true ( T ) or false ( F ).

A bellboy is a hotel employee who escorts guests and their luggage to their rooms.Another word used for this employee is bellhop.The word “bellhop” is used because bellboys are often summoned (召唤) by a bell traditionally.In addition to taking the guests to their rooms, the bellboy also shows them where to locate light switches (开关)and other equipment (设备).He also shows the guests how to operate the air-conditioner(空调), television set, and other appliances (设备) in the room.Bellboys are expected to run errands for the guests, and they should be able to answer questions about other services offered by the hotel, such as dry cleaning, restaurants, and room service hours.The person who supervises (管理) the bellboys is called the bell captain (行李领班).

1.Bellboys often ring the bell for the guests.(　　)

2.Bellboys should check the guests’ passports before taking them to their rooms.(　　)

3.The bellboy’s job includes introducing hotel facilities.(　　)

4.Bell captains are in charge of (管理) bellhops.(　　)