Lesson14　Bellboy Service 行李生服务

A What to say.

B You’ll hear three conversations.Listen carefully and try to understand what the guests want to know.Match the services with the locations and service hours.

1.Chinese restaurant available from 9 a.m.to 11:30 p.m. on the third floor

2.sauna open from 8 a.m.to 9 p.m. on the second floor

3.business center open from 5:30 p.m.to 10:30 p.m. on the first floor

C Conversation

New Words

1.escort [ɪs'kɔːt] v.陪送　　　 4.wireless ['weəlɪs] adj.无线的

2.cozy ['kəʊzɪ] adj.舒适的 5.authorization['ɔːθəraɪ'zeɪʃən] n.授权

3.brochure [brəʊ'ʃʊə] n.小册子 6.simultaneously [sɪml'teɪnɪəslɪ] adv.同时地

Exercises

14.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You are Lucy White and have already registered and got the key.You are interested in the hotel services and ask the bellboy about them.

Student B:You are a bellboy.Carry the luggage for the guest and show her up to the room.Introduce the hotel services to the guest.

2.Student A:You are Mrs.Brown and have just checked in.Ask the bellboy where you can have Western food and also some information about the hotel facilities.

Student B:You are a bellboy.Escort Mrs.Brown to her room and answer her questions.

14.2 Read the following two conversations.In both conversations, the bellboy is escorting a guest to his room and talks with the guest.Tick (√) the questions that you think are proper for a bellboy to ask and cross those you think are improper.Decide which conversation will make the guests feel more comfortable.

1.Bellboy:Good evening, sir.I’m the bellboy.May I show you to your room? □

Guest:Yes, thank you.

B:How many pieces of luggage do you have? □

G:Just these three.

B:This way, please.Would you like me to introduce our hotel facilities to you? □

G:Yes, please.I’m interested in it.

B:Our hotel is a five-star hotel.There are about 480 international standard-level guest rooms.There are two Chinese restaurants on the second floor, a French coffee shop on the top floor and a bar on the first floor.Here we are.May I have your room card, please? □After you, sir.Can I put your suitcases here? □

G:Sure, thank you.

B:Shall I draw the drapes (窗帘) for you, sir? □

G:OK.

2.Bellboy:Good evening, sir.I’m the bellboy.Can I show you to your room? □

Guest:Yes, thank you.

B:How many pieces of luggage do you have? □

G:Just these three.

B:Do you often come to China? □

G:Yes, about four times a year.

B:Why do you come here so often? □

G:Oh, I’m on business.

B:Do you have children? □

G:Oh… well, we don’t have children yet.

B:How old are you? □

G:… Well… uh… I’m 34.