Lesson13　Hotel Facilities 酒店设施

A What facilities would you expect in a five-star hotel? Label the pictures with corresponding names from the box below.Then listen to and repeat those facilities names.

B Listen to the conversation between the hotel operator and the guest about the facilities at the Garden Hotel.Tick (√) the facilities names you hear.

C Listen to the conversation in Part B again.Fill in the missing words below.

1.Can you tell me about your hotel __________ before I make __________?

2.We have __________ Chinese restaurants, one __________ restaurant, one Western restaurant, and a __________.

3.We have a __________ equipped business center with everything you need.

4.Can you tell me something about the __________ and __________ center, please?

5.Are there any shopping __________?

6.We have a nice ________________ off the lobby which also sells ________________.

7.I’ll __________ a __________ with you.

8.Could you put me __________ to reservations?

Exercises

13.1 Match the words in Column A with their Chinese translations in Column B.

13.2 Responsibilities for a bellman.

➢ Helping guests with luggage.

➢ Directing guests to the front desk.

➢ Rooming guests to their rooms.

➢ Opening doors for guests.

➢ Introducing facilities and services.

➢ Storing luggage.

➢ Arranging taxis for guests.

➢ Morning newspapers.

➢ Mail and messages.

➢ Running errands for guests.

➢ Group arrivals and departures.

➢ Handling lost and found.

13.3 Study the following useful expressions in the Front Office department._______________