全屏显示专题章节

A Write down the numbers that you hear.Try to write them correctly with commas separating the thousands.Write the answers as numbers (not words) .

1.travel agency 旅行社　　　　　　　3.executive f loor 行政楼层

2.executive [ɪg'zekjʊtɪv] adj.行政的

A.Pair work.Role-play the following situation.

Student A:You are Ms.Lee.Now you are checking in at Rose Hotel.You booked a queen room with two queen beds online.

Student B:You are a receptionist.You can’t f ind the reservation record.Help Ms.Lee with the problem.Make sure the guest is satisf ied.

B.Pair work.Role-play.

Student A:You are Mrs.Green.You are at the front desk of the Four Seasons Hotel to check in.You are a group of four, with your husband and two children.You reserved a family room by phone and have paid for the f irst night.

Student B:You are a receptionist.Tell Mrs.Green that you can’t f ind any reservation and payment in your system.Ask her to show the email or receipt to prove her reservation and payment.Find out the problem and help them to check in.

12.2 Read the following dialogue and then act it out in pairs.

(R:Receptionist; G:Guest)

R:Good evening, ma’am.Welcome to the Golden Hill Hotel.How may I help you?

G:Good evening.I’d like to check in.I have a room reserved under Helen White.

R:Just a second, Ms.White.May I have your passport, please?

G:Sure.Here you are.

R:You will stay for two nights.Is that right?

R:Can we bill all charges during your stay against your credit card?

G:Yes.I will probably order room service most of the time.

R:Thank you.I see on our reservation record that you requested a room with a mountain view.

G:Yes, I prefer a quiet room.I am a light sleeper.

R:It is a charming room.I can assure you that it is very quiet on that side.You won’t hear the city traffic at all.

G:That sounds super.Thank you.Could you ask the bellman to take care of my luggage?

R:Certainly, Ms.White.I will see to that.Enjoy your stay with us.

12.3 Study the following passage.Discuss with your partners and then answer the following two questions.

1.Can the word “vacant” here be substituted by “empty”?

2.What does “slow season” mean? Do you know the synonyms of the word?

Insiders in the hotel industry recommend that you should never arrive at a hotel without a reservation.Many people contemplate (思忖, 预期) they will get a better rate if they just show up and try to negotiate for a vacant room.That might work during the slow season.But during high season, forget it.Do ask questions before you book your room.If you are a light sleeper, ask whether the air-conditioner is noisy.Some people don’t want to stay in rooms with cold air blowing due to the noise.Do ask the person making your reservation to make notes of your requests.If you want a quiet guestroom, it will show on the reservation list.Anything can be requested—a room on the top f loor, a view, or non-smoking.