Lesson4　Room Overbooking 客房超额预订

A Listen to the conversation between a reservationist and a guest who is reserving a room.Tick (√) the correct answers.

B Listen to the conversation in Part A again.Fill in the missing words below.

1.John James called ________________________________ Hotel to book a room.

2.He reserved a room for the month of________________.

3.The room rate will be ____________________________________ Yuan per night.

4.He would like a ________________________________ away from the street.

5.He’ll probably arrive at the hotel at around ________________ Beijing Time.

C Conversation

New Words

1.cancellation [,kænsə'leɪʃən] n.取消　　3.downtown ['daʊntaʊn] adv.在市区

2.recommend [,rekə'mend] v.推荐　　　4.pricey ['praɪsɪ] adj.昂贵的

Exercises

4.1 Oral Practice

Pair work.Role-play the following situations.

1.Student A:You would like to book a double room from November 11th to 14th.Unfortunately the hotel is fully booked for those days.Ask the reservationist to recommend a nearby hotel to you.

Student B:You are a reservationist.Politely refuse the booking and recommend the New Century Hotel to the guest.

2.Student A:You are at the front desk and wish to book two twin rooms, but the hotel is fully booked.You agree to put your name on the waiting list in case of a cancellation later.

Student B:You are a reservationist.Ask the guest’s name and telephone number.Put them on the waiting list and tell him you will call him as soon as a room is available.

4.2 Read the following email and tick (√) the boxes to show the right answers.

4.3　 Read the reply to Alice Smith’s email in Exercise 4.2.Find four mistakes in it and correct them.