Exercises

1.Compose dialogues based on the following.

1) Suppose you are from Chemicals Corporation.You are lodging a claim against ADB Company for 10,237 tons of S.A.short weight.The goods arrived on the S.S.“KURKB”.The sum involved 38,700 euros.

2) The chemical fertilizer that arrived on the M.V.“MILISTAR” was found to be insufficient in nitrogen content.The S.A.samples were analyzed immediately on arrival by The Administration for Entry-Exit Inspection and Quarantine,Qingdao Office,according to the De warda alloy reduction method as agreed upon.The sum involved is 9,186.70 euros.The inspection fee is to be paid by the seller.

3) The “Isuzu” trucks we ordered from a Japanese firm arrived without spare tires.How would you go about lodging a claim?

4) A British merchant lodges a claim with us against the soybeans we sold.He claims the 5,000 tons arrived short weight.Our Sales Confirmation stipulates that we sell the goods on shipping weight against the Certificate of Weight issued by The Administration for Entry-Exit Inspection and Quarantine,Shanghai.It is to be accepted as final and binding on both parties.How would you talk him out of his claim in a satisfactory manner?

2.Fill in the blanks with prepositions or adverbs or conjunctions.

1) I’m sorry to say the cargo hasn’t turned out_______the satisfaction_______our customers.

2) The whole lot is quite useless_______our users.We would like to know what you want us to do _______the goods.Shall we return them _______you or hold them at your disposal?

3) Our investigation shows that damage was caused_______improper packing,so we have to refer the matter_______you.

4) We have been put_______considerable inconvenience by your delay_______settling this claim.We hope you will make every effort to prevent the necessity _______our taking a step as unwelcome to us as to you.

5) I regret that your claim_______the inferior quality_______the goods cannot be accepted.

6) _______our opinion,your claim _______compensation_______the loss should be referred_______the shipping company as the liability rests them.

7) _______making a thorough investigation,we have decided to accept your claim and to compensate you_______the sum involved.

3.Translate the following dialogue into English.

A：汤姆先生，我们希望你能帮助我们解决有关轧钢厂（rolling mill）滚筒（rollers）的麻烦。

B：那当然。请你讲讲情况。

A：这是天津出入境检验检疫局出具的检验证明书副本和一套照片。检验证书上说，开箱时发现滚筒已生锈，这些当场拍的照片也证明了这一点。

B：我们的滚筒都像这样吗？

A：不是全部，只有四只滚筒有锈斑。

B：（看照片）真是太不幸了。我们的厂家对他们的产品质量一向极为重视，也可能这些锈斑是由于在海上受了潮。如果是那样的话，就应该由保险公司负责。

A：我们的专家认为，锈斑并不是由于受潮所致，而是由于工艺马虎所造成。请看照片，可以肯定地证明，电镀（plating）之前滚筒的除锈工作（derusting）搞得不彻底。

B：嗯，看来这一次厂家并没有达到他们的质量标准。

A：在这种情况下，责任当然是在生产商方面，而不是在保险公司方面。很显然，厂家没有严格地遵照我们合同中规定的加工要求去做。

B：嗯，若是如此，我深表遗憾。看来，有毛病的滚筒得用新的来替换。

A：谢谢你把这件事给解决了。新的要多久才能运到？

B：我猜想下个月吧。

A：知道你们严肃对待产品质量我们很高兴。如果要我们帮忙，请不要客气，找我们好了。

B：谢谢。我想如果将有毛病的滚筒全都运回去，那就不明智了。我们把最差的一个运回去，其他的便请你们处理，怎么样？如果那样，我们只收原料成本费。

A：很公道。我们接受你的建议。