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I am writing to complain about the camera which I bought in your shop last month when I was on business in Guangzhou.I took some pictures there with it，but when I got home and had the film developed，only to find there were no pictures at all.I am very angry about it.I have already sent the camera back to you and I strongly insist that you refund me as soon as possible.

【解析】写作时，首先注意书写的基本格式，包括写信时间（写在信纸的右上角），称谓，正文，结束语和签名。因为此信没有明确表明收信人是谁，所以我们用了Dear Sir or Madam，开篇要开门见山地说出写信的目的，正文部分要包括汉语提示中的内容，不可有信息遗漏。最后注意写上结束语和签名。

2.【参考范文】

We are very interested in the laser printers produced by your company.Could you please send us your latest price list and tell us more information about the after-sale services of your products？

We are looking forward to your prompt response.

We were pleased to note from your letter of November 29 that you are interested in the laser printers produced by our company.Enclosed，please find an illustrated catalogue and a price list for the terms you've questioned.Our company offers excellent after-sale services to our customers.

We also allow a discount according to the quantity ordered.

We are sure that you will find our quotation satisfactory and look forward to receiving your order.

【解析】写这两封信时，首先要注意将写信的日期写在书信的右上角。因为是商务信件，要用比较正式的称呼方式，姓名前面加上dear。在写第一封询价信时，注意短语after-sale services“售后服务”。第二封报价信写作时，注意单词enclosed“随信附上”的用法；另外，“折扣”用discount或price cut。最后注意写完正文之后，要在右下角加上结束语或签名。

此外，要注意商务信函的一些常用语，例如：

We were pleased to note that...

Enclosed，please find...

We are looking forward to your prompt reply/receiving your order.

3.【参考范文】

How time flies！How are you doing these days and how about your business？

I am writing to remind you that our bill for the last delivery of$10，000 payment is already 10 days overdue.Now we are in great need of money for the new development.So would you please make this payment as soon as possible？

Enclosed，please find the list of our latest summer products.We sincerely hope to receive your order and you can enjoy our special offers.If I can do anything，don't hesitate to contact me.

【解析】写此书信时，首先应当注意写英语书信的一些基本格式。因为是一封商业信件，要求格式比较完备，用词正式。开头要用比较正式的称呼Dear Mr.Holland，正文部分按照要求先问及Holland先生的近况，然后重点写明要求其尽快支付货款，并说明附有产品目录。写作时，注意词语overdue“过期”和enclosed“附有，附带”的用法。最后，在书信的右下角写明结束语，用比较正式的Yours sincerely或Yours truly等等，并签上名字。