1.On my return to the office this morning after being away for a few days，I found your kind invitation of the 1st October awaiting me，for which I thank you.I should like to have been in a position to accept your invitation，but unfortunately due to a prior engagement with some overseas friends，it will not be possible to do so.

2.Generally speaking，China is now only at the beginning stage of producing its own fax machines.And the products can at best compete with the low grade imported ones in the U.S.market.Great efforts are needed to master and apply new and high technologies for the development of new famous brand fax models so as to win a greater market share.

3.If you are not satisfied with any aspect of the service we provide or feel you have been treated unfairly，you may call the Branch Office.They will handle the matter.If you are still not satisfied and wish to make a formal complaint，you should contact the Head Office.The contact details are listed on the back cover of this handbook.

4.Email lives somewhere between a phone call and a formal letter：it can be unprepared or carefully constructed.The trouble is that you cannot always be sure how the recipient（收件人）is going to interpret your message so it helps to be as clear as possible.You can do a few simple things to ensure that people don't take offence.

5.Helsinki Card（赫尔辛基卡）enables the tourist to travel free on the buses，trains and subway.Holders of the card enjoy a 70%discount on the sightseeing tour and special benefits at restaurants，theatres and concerts，as well as small gifts at department stores.The validity（有效期）of Helsinki Card is 1，2 or 3 days.The card is sold at Hotel Booking Centre，and travel agencies.