Chapter 2

Get Ready

Professional Items:itineraries,loudspeaker,tour flag,Certificate of Tour Guide,guest lists Personal Items:bottled water,power banks,medicines,mobile phone

Part I　Listening

Dialogue 1　Exchanging Money

1.exchange rate　　2.equivalent to　　3.sign your name　　4.notes

5.amount　　　　　 6.exactly　　　　　7.counter

Scripts:

Clerk:Good morning.May I help you?

Joe:I would like to change some US dollars into RMB.What’s the exchange rate today?

Clerk:According to the present rate,one US dollar in case is equivalent to 6.5 yuan.How much do you want to change?

Joe:I want to change 500 US dollars.

Clerk:Please fill in this exchange memo and sign your name.Then show me your passport.

Joe:Here you are.Would you give me twenty 100 yuan notes and the rest in smaller notes?

Clerk:Here is the money.Please check the amount and keep the exchange memo.

Joe:Thank you.What exactly should I do with the foreign exchange left with me?

Clerk:You should go to money exchange counter in the bank,airport,and railway station.

Joe:Thanks for the information.

Clerk:You are welcome.

Dialogue 2　Meeting Joe

1.got　　　　　2.sign board　　 3.local guide　　4.flight

5.pleasant　　 6.luggage　　　　7.parking lot　　8.manage

Scripts:

Cheng:Excuse me.Are you Mr.Smith from California?

Passer-by:Sorry,I’m not.You’ve got the wrong person.

Cheng:Oh! I’m sorry.

(10 minutes later)

Cheng:Excuse me,sir,but are you Mr.Smith of the American Import & Export Corporation?

Joe:Yes,that’s right.Sorry I didn’t notice your sign board at first time.

Cheng:That’s OK,Mr.Smith.Welcome to Chengdu! I’m Cheng Yu,your local guide from CYTS.You can just call me Xiao Cheng.

Joe:Glad to see you,Xiao Cheng.And you could also call me Joe.

Cheng:OK,Joe.How was your flight?

Joe:Good.It was pleasant and I slept most of the way here.

Cheng:That’s great.Have you got all your luggage?

Joe:Yes,everything is here.

Cheng:The car is waiting in the parking lot to take us to the hotel.Shall we go now?

Joe:OK.Let’s go.

Cheng:May I help you with your luggage?

Joe:No,thanks.I can manage it.

Dialogue 3　From Airport to Hotel

1.put your luggage in the trunk

2.I’d like to have my backpack with me

3.we are in very safe hands

4.It won’t be long.

5.please don’t hesitate to let me know

6.we are about to set off

7.it’s my first trip to Chengdu

8.undergoing a lot of changes

9.in terms of floor area

Scripts:

Cheng:This is Mr.Wang,our driver.He is going to help us put your luggage in the trunk.

Joe:Oh hi,Mr.Wang.Nice to meet you.

Wang:Nice to meet you.Are these all your luggage?

Joe:Yes,but I’d like to have my backpack with me.

Cheng:Let’s get in the car.Mr.Wang has a driving experience of twelve years,so we are in very safe hands.

Joe:How long will it take us to the hotel?

Cheng:It won’t be long.About 40 minutes.Should I turn on the air conditioner?

Joe:No thanks,the weather here is really nice.

Cheng:By the way,this is my phone number.If you have any problem or request during your stay,please don’t hesitate to let me know.

Joe:Thank you.

Cheng:Please fasten your seat belt and we are about to set off.

(On the way to hotel)

Cheng:Is this your first visit to Chengdu?

Joe:Yes,it’s my first trip to Chengdu.Oh,I see a large number of skyscrapers being built all around here.

Cheng:Yes,the city is undergoing a lot of changes.You will experience our splendid ancient culture as well as modern achievements during your stay.

Joe:That’s exciting.What’s that huge building on the left side?

Cheng:Oh,it’s New Century Global Center,the world’s largest building in terms of floor area.

Joe:Very impressive.

Part III　Reading

Task 1

1.Stand up from the seat; eat or drink; put arms out of the window; put luggage in the aisle.

2.Cheng Yu,a tour guide and Mr.Wu,the driver.

3.Because of its abundant water resources,fertile soil and opulent biological resources.

4.Because Chengdu has Sichuan food,culture,traditions,rich historical and natural sceneries as well as preserved animal species.

5.They should double-check to make sure their bag has been taken off the bus.

Task 2

1.T　　2.T　　3.T　　4.F　　5.T

Task 3

1.double-check　　　2.refrain from　　3.payment platforms　　4.pulled up

5.safety precautions

Part IV　Extensive Watching

Video 1　Airport Security

Task 1

1.T　　2.F　　3.F　　4.T　　5.F

Task 2

1.arrive at　　　2.uncomfortable　　3.ensure safety　　　　　4.a special tray

5.loose items　　6.a big arch　　　 7.an additional check　　8.any prohibited

Scripts:

The next part of the process is the security checking area.This is a very important process that everyone has to do and is for the safety of all air travelers.There will be another queue to join and waiting times can vary a lot.It may be noisy crowded with possibility warm,even high temperatures.Again,it will be important to check to have none of the prohibited items for a travel.When you arrive at the security check area,you will be asked to do several things that may feel uncomfortable or unusual,but these things are important for all air travelers to ensure safety.You will be asked to place any hand luggage or bags you’ve be taken onto the plane in to a special tray.You will also have to place any loose items,like phones,electronic devices,keys,coins and any other metallic items into this tray.

You may even be asked to remove your shoes,belts,brooches or tie-pins,if they are metallic or have metal on.The tray will then pass through a machine that can see inside your bag or other items with X-rays.You will then be asked to individually pass through a big arch that is a metal detector machine to check you haven’t forgotten to place any items in the tray,but sometimes an alarm sound will go off as you pass through the arch.This will indicate to the security people that there is still something metallic on you or in your pocket.If this happens,there will be an additional check made by an individual security person.You may be asked to allow a security person to rub a small piece of cloth on your shoes.The swab will then be placed into a detector machine and will check for any prohibited chemicals or substances.

Once scanner checks are completed,you’ll be asked to collect your items from your tray at the end of the conveyor system.The conveyor system is often quite loud and clunky.

Video 2　Welcome speech

Task 1

1.refrain　　2.air conditioning　　3.seat belt　　4.recline　　5.aisles　　6.accommodation

Scripts:

Good morning,everybody.My name is Becky and I will be transferer force for you on holiday in the Costa Brava,taking you to your resorts.I’d just like to welcome you on behalf of Sen Travel to the beautiful,rugged coast of the Costa Brava and your driver this morning is Juan,so big Hola to Juan.(Hola!)

Just a few rules while we are on Juan’s coach.Please refrain from smoking,eating,and drinking.There is air conditioning above your heads that you can adjust.Please,if you have a seat belt,put it on.Please don’t recline your seats.Stay seated throughout the whole of the journey.Put your arm rest up in the horizontal position and keep the aisles free from luggage and legs.The local time now is 11 o’clock so if you haven’t adjusted your watches please do so.We are one hour ahead of the UK.

Our journey time this morning will take us around 45 minutes to get to our first resort of Lloret de Mar and then we’ll carry on through down to Blanes.As you got on the coach this morning,I did give you a card and that is with regards to welcome-get-together.Whilst you are here on holiday in the Costa Brava with Sen Travel,you will have your own holiday rep,they will give you lots of information about your accommodation and resort.And we do find it really useful that you do turn up to welcome-get-together and they can also answer any questions that you may have,and they’ll also tell you about all the fantastic days and nights out that Sen Travel have to offer.

Part V　Case Study—Emergency When Travelling

1.most of the flights had to be delayed due to the poor weather condition

2.Because the flight is delayed,they will check in later today.

3.Please cancel the lunch but keep the supper.

4.I’m afraid we have to change our itinerary.

5.It would more appropriate to watch the performance tomorrow evening.

Part VI　Do You Know？

1.Smile helps making others feel better,decreasing their stress as well as relaxing the body.

2.They could be hungry or thirsty.They might want to use the restroom.They may feel exhausted or even sick after a long flight....(Any reasonable answers are OK.)

3.Be considerate of every guest.Ask good questions and carry on smooth conversation.

4.Be professional.Ask no private questions.Show the tourists what I have for their comforts.(Any reasonable answers are OK.)