Knowledge

★ Know the useful words and expressions about hotel check-out and farewell speech.

★ Know the departure process at the airport.

Competence

★ Be able to have smooth conversations at hotel front desk and give a smoothly farewell speech.

★ Be able to deal with visitors’ complaints about flight delays and cancellations.

Quality

★ Get the awareness of respecting the cultural customs of other countries.

★ Get the cultural confidence.